C Desk Pricing and Features overview 2025
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    cdesk.eu

    C-Desk is a versatile service desk platform designed to manage service requests across all organizational departments, making it an all-in-one solution for internal and external processes. Alongside request management, it features asset tracking, a knowledge base, task management, service automation, and communication tools. With customizable modules like photo galleries, surveys, and event boards, C-Desk streamlines workflows and enhances collaboration. Its user-friendly interface ensures seamless adoption and improves operational efficiency.

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    Pricing and Features

    CDESK offers various pricing plans for its service desk and ticketing tool:

    • CDESK GOLD: This plan costs from 20 € per license per month. It provides unlimited access to all features, including web, desktop, and mobile apps.
    • CDESK SILVER: Priced at 11 € per license per month, this plan limits web interface access to 25% of purchased accounts at any time. However, desktop and mobile app access is not restricted.
    • CDESK BRONZE: This plan is free for customers and includes selected features with some data being read-only or limited.

    Additional features are available at extra costs:

    • Projects: 50 € per month
    • Omnichannel – VOIP: 12 € per month
    • Approval: 0.5 € per account per month
    • Offers and Pricelists: 10 € per portal per month each
    • Billing and invoicing: 9 € per account per month
    • Advanced billing – Contracts: 35 € per portal per month
    • Stock: 20 € per stock
    • Device Repair: 10 € per portal per month (requires Stock purchase)
    • Custom domain: 13 € per portal per month
    • SMS notifications: 0.03 € per SMS
    • Disk space for attachments (DMS): 5 € per 1 GB of used space per month
    • Connectors to AD/LDAP: 0.30 € per paired account per month
    • Connectors to Exchange & G-Suite: 10 € per portal per month

    System services include:

    • SLA system BASIC: 80 € per month
    • SLA system STANDARD: 180 € per month
    • SLA system PREMIUM: 400 € per month
    • SLA hotline BASIC: 125 € per month
    • SLA system CDESK TEST server: 60 € per month

    All prices are without VAT.

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