C Desk Reviews - Pros & Cons, Ratings & more - 2025
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C Desk
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    cdesk.eu

    C-Desk is a versatile service desk platform designed to manage service requests across all organizational departments, making it an all-in-one solution for internal and external processes. Alongside request management, it features asset tracking, a knowledge base, task management, service automation, and communication tools. With customizable modules like photo galleries, surveys, and event boards, C-Desk streamlines workflows and enhances collaboration. Its user-friendly interface ensures seamless adoption and improves operational efficiency.

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    72% Subscribed Score

    Analysis

    C-Desk is a free, multifunctional service desk software designed for organizations to handle service requests across departments, manage assets, hosts a knowledge base, and more. Its intuitive features such as task management, vendor service handling, and asset lifecycle management, makes it highly suitable for IT teams, HR, and administrative roles. Compared to alternatives like Freshdesk and Jira Service Management, C-Desk offers cost efficiency and an expansive feature set but lacks advanced automation and a seamless interface. Deployment can be challenging initially. Customer support is well-rated, and its value for cost stands out. Ideal for SMBs with limited budgets.

    Subscribed Score Metrics
    26/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security3/6
    Ease of Use6/6
    Value of Money5/6
    Integration3/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Comprehensive features for multiple departments
    Ease of use after initial setup
    Highly customizable and adaptable
    Supports interdepartmental communication
    Initial setup is complex
    Interface needs improvement
    Lacks advanced automation features
    Steep learning curve for some users

    Reviews of C Desk from other platforms

    4.2
    (13)
    4.2
    (13 Reviews)
    G2 Review
    4.6
    (27)
    4.6
    (27 Reviews)
    Capterra Review

    Other Alternatives

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    SolarWinds Service Desk is a comprehensive cloud-based IT service management (ITSM) solution designed to streamline service delivery and enhance employee experiences. It offers robust features like incident management, asset tracking, automated workflows, and an AI-powered knowledge base for efficient issue resolution. With seamless integrations and customizable workflows, it helps businesses improve productivity and reduce resolution times.

    Jira Service Management is a robust ITSM platform designed to streamline service delivery across IT, DevOps, and business teams. It enables fast collaboration, efficient ticketing, customizable workflows, and automated processes to handle incidents, changes, and requests with ease. Its intuitive portal and integration capabilities enhance user experience, making it ideal for organizations of all sizes.

    See All alternatives