Comm100 Live Chat Reviews - Pros & Cons, Ratings & more - 2025
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Comm100 Live Chat
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    • Comm100 Live Chat

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    77%
    comm100.com

    Comm100 Live Chat is a comprehensive and AI-powered customer engagement platform designed for real-time interactions through websites and mobile apps. It offers robust features like customizable chat elements, AI chatbots, auto-translation, advanced routing, video/audio chat, and reporting tools. With powerful integrations and omnichannel capabilities, it enables businesses to deliver seamless, efficient, and personalized customer experiences. Trusted by organizations worldwide, it ensures secure and scalable communication solutions.

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    Subscribed Reviews

    77% Subscribed Score

    Analysis

    Comm100 Live Chat Overview:
    Comm100 Live Chat is a customizable omnichannel communication platform aimed at businesses, marketers, and customer service professionals. Key features include website and mobile support, AI-powered bots, audio/video chat, real-time monitoring, multilingual support, and robust integrations (CRM, e-commerce). It starts at $31/month/agent, with higher tiers offering advanced routing and on-premise deployments.

    Comparison and Pros/Cons:
    Compared to alternatives like Intercom or LiveChat, Comm100 stands out for its affordability, AI features, and omnichannel capabilities. However, the mobile app feels limited, and its entry-level plans may lack depth for developers.

    Support & Value:
    Comm100 provides reliable customer support and is cost-effective with flexible plans for SMBs and enterprises. Ideal for customer-centric industries requiring proactive engagement.

    Subscribed Score Metrics
    28/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration5/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Intuitive and user-friendly interface
    Customizable design and appearance
    Reliable live chat functionality
    Efficient customer service
    Expensive with increasing agents
    Limited customization for themes
    Occasional glitches and freezes
    Basic mobile app features

    Reviews of Comm100 Live Chat from other platforms

    4.2
    (27)
    4.2
    (27 Reviews)
    G2 Review
    4.6
    (107)
    4.6
    (107 Reviews)
    Capterra Review
    3.2
    (1)
    3.2
    (1 Reviews)
    Trustpilot Review

    Other Alternatives

    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Drift is a conversational marketing platform enhancing customer engagement through real-time interactions, automated lead qualification, and seamless Salesloft integration. It benefits sales, marketing, and support teams by improving communication and efficiency.

    Intercom is a customer messaging platform that facilitates real-time, personalized communication. It’s used by businesses for live chat, targeted messaging, customer support, and automation. It caters to customer support teams, sales teams, product managers, and marketing teams, enhancing customer relationships and experiences.

    See All alternatives