How to Cancel CustomGuide

To create a cancellation instruction for CustomGuide products, consider the following structure:

Cancellation Policy

CustomGuide’s cancellation policy is designed to ensure clarity and fairness for all customers. Below are the key points to consider:

• Notice Period: Customers must provide a minimum of 24 hours’ notice for cancellations to avoid any penalties. This timeframe allows CustomGuide to adjust schedules and resources accordingly.

• Cancellation Fees:

  • If a customer cancels within 24 hours of the scheduled service, a cancellation fee of 50% of the total service cost will be applied.
  • Cancellations made more than 24 hours in advance will incur no fee, and a full refund will be issued.

• Refund Process: Refunds will be processed within 10 business days following the cancellation. The refund amount will be credited back to the original payment method.

• Contact Information: To initiate a cancellation, customers should contact CustomGuide via email at [email protected] or by phone at 612.871.5004 during business hours.

• Terms and Conditions: By using CustomGuide services, customers agree to abide by these cancellation terms. For full details, please refer to the Terms and Conditions page.

This policy aims to maintain a positive relationship with customers while protecting CustomGuide’s operational integrity.