How to Cancel Ecwid

To cancel an Ecwid product, you typically need to delete it from your store. However, if you’re looking to cancel your entire Ecwid account, here’s a step-by-step guide:

Canceling an Ecwid Product

1. Log in to your Ecwid control panel.
2. Navigate to the "Products" section.
3. Find the product you want to delete.
4. Click on the product to open its details page.
5. Look for the "Delete" option and confirm the deletion.

Canceling an Ecwid Account

If you want to cancel your entire Ecwid account, follow these steps:

1. Downgrade to the Free Plan: Ensure you are on the free plan, as account closure is only possible on this plan. To do this:

   • Go to "My Profile" and select "Billing and Plans."
   • Under the Free plan option, click on "Switch" and provide a reason for switching.

2. Delete Products: Ensure you have 10 or fewer products in your store. If you have more, delete them until you meet this requirement.

3. Close Your Account:

   • Go back to "My Profile" in the Ecwid control panel.
   • Under "Profile," find the option "Close my Account" and click on it.
   • Confirm the deletion when prompted.

4. Unlink Third-Party Accounts: It’s a good practice to unlink any connected third-party accounts before deleting your Ecwid account. To do this:

   • Navigate to "My Profile" and select "Profile Settings."
   • Locate the linked accounts and click on "Action" followed by "Unlink" for each.

5. Contact Support (If Necessary): If you are using Ecwid through a platform like Wix, you may need to contact Ecwid support via email to finalize the account closure after canceling your paid plan through Wix.