How to Cancel Flex Catering

To create a full cancellation instruction for Flex Catering products, consider the following guidelines:

Cancellation Policy

1. Notice Period: Clients must provide written notice of cancellation to Flex Catering. The notice period should be clearly defined in the contract, typically requiring a minimum of 30 days for cancellations without incurring full payment penalties.

2. Cancellation Fees:

   • If cancellation occurs more than 90 days before the event, the client is responsible for 30% of the event planning fee.
   • If cancellation occurs between 30 and 90 days before the event, the client is responsible for 50% of the event planning fee.
   • If cancellation occurs within 30 days of the event, the client is responsible for the full event planning fee.

3. Refunds: Any fees or deposits paid by the client, excluding non-refundable deposits, will be refunded within a reasonable timeframe following cancellation.

4. Force Majeure: In cases of unforeseen circumstances beyond control (e.g., natural disasters, pandemics), Flex Catering may cancel the event. In such cases, Flex Catering will notify the client promptly and attempt to provide a suitable replacement or offer a refund of any fees paid.

5. Communication: Maintain open communication with clients to understand reasons for cancellation and explore options for rescheduling or future credits.

6. Record Keeping: Use catering software to track client interactions and agreements, ensuring both parties are aware of the cancellation policy and procedures.

7. Contingency Planning: Develop a plan for managing last-minute cancellations, including repurposing ingredients and identifying alternative revenue opportunities.

8. Client Relationships: Foster strong relationships with clients through regular communication and personalized service to reduce the likelihood of last-minute cancellations.