Hubspot CRM Reviews - Pros & Cons, Ratings & more - 2025
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Hubspot CRM
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    • Hubspot CRM

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    hubspot.com

    HubSpot CRM is an intuitive, scalable solution designed to streamline sales, marketing, and customer interactions for businesses of all sizes. It offers a centralized database for contact management, automation tools, pipeline tracking, and robust analytics, enhancing team efficiency and customer engagement. With easy integrations, customizable features, and tools for marketing ROI insights, HubSpot CRM creates personalized experiences while supporting growth. Its user-friendly interface and free CRM option make it accessible for startups, while advanced capabilities cater to growing enterprises.

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    80% Subscribed Score

    Analysis

    HubSpot CRM is a robust tool for managing marketing, sales, and customer service workflows, ideal for marketers, small businesses, and sales teams. Key features include email tracking, automation, lead management, and a centralized dashboard. Its intuitive free plan makes it accessible, while premium tiers (starting at $20/month) offer advanced functionality. Compared to Salesforce or Zoho CRM, HubSpot is more user-friendly but can become expensive as needs scale. Customer support is solid, but some features are locked behind higher tiers. It’s cost-effective for startups but less competitive for large enterprises needing deep customization.

    Subscribed Score Metrics
    28/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration5/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    User-friendly and intuitive interface.
    Excellent customization and automation tools.
    Strong integration with third-party apps.
    Helps streamline sales and marketing processes.
    Advanced features can be costly.
    Limited customization in free plans.
    Sequencing and workflows can feel clunky.
    Complexity increases for large-scale use.

    Reviews of Hubspot CRM from other platforms

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    2.4
    (866)
    2.4
    (866 Reviews)
    Trustpilot Review

    Other Alternatives

    Pipedrive is a sales CRM tool for small and medium-sized businesses, offering pipeline management, customizable features, sales automation, and team collaboration. It caters to sales professionals, SMBs, sales managers, and entrepreneurs.

    Close is a CRM platform designed for small and medium-sized businesses to streamline sales processes and enhance productivity. It offers email automation, call tracking, pipeline management, and data-driven insights for efficient sales.

    Salesmate is an intuitive CRM designed for sales, marketing, and customer success teams to streamline operations and boost productivity. It offers automation features like workflows, email sequencing, and AI-powered assistance, alongside tools for calling, texting, and pipeline management. With built-in customization, analytics, and integrations, Salesmate enhances customer engagement and decision-making. Try it with a 15-day free trial, no credit card required.

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