LiveAgent Reviews - Pros & Cons, Ratings & more - 2025
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LiveAgent
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    • LiveAgent

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    88%
    liveagent.com

    LiveAgent is an all-in-one help desk and live chat software designed to streamline customer interactions across multiple channels. Suitable for businesses of all sizes, it offers features like real-time live chat, omnichannel ticketing, built-in call centers, and social media integration. With over 200 integrations and advanced automation, LiveAgent boosts efficiency and enhances customer experience. Trusted by top companies worldwide, it’s an affordable, user-friendly solution for exceptional customer support.

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    Subscribed Reviews

    88% Subscribed Score

    Analysis

    LiveAgent is an all-in-one help desk solution for SMBs, offering seamless omnichannel capabilities like ticket management, live chat, call center support, and social media integration. Users, including marketers, customer support teams, and small business owners, praise its affordability (plans from $15/agent/month), ease of use, and extensive customization options. While its analytics could improve, LiveAgent’s 24/7 customer support and robust features outshine alternatives like Zendesk or Freshdesk, making it cost-effective and startup-friendly.

    Subscribed Score Metrics
    31/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use5/6
    Value of Money6/6
    Integration5/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    Comprehensive feature set with live chat and ticketing
    User-friendly interface and ease of use
    24/7 responsive customer support
    Affordable pricing and cost-effective options
    Limited analytics and reporting features
    Occasional slowness in performance
    Challenges with multiple ticket merging
    Short free trial period

    Reviews of LiveAgent from other platforms

    4.5
    (1503)
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    G2 Review
    4.7
    (1665)
    4.7
    (1665 Reviews)
    Capterra Review
    3.9
    (613)
    3.9
    (613 Reviews)
    Trustpilot Review

    Other Alternatives

    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Zendesk Support Suite is a comprehensive customer service platform offering omnichannel support, advanced analytics, customizable workflows, and scalability. It caters to support teams, enterprises, e-commerce businesses, and IT services, enhancing customer interactions.

    See All alternatives