Olark Reviews - Pros & Cons, Ratings & more - 2025
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Olark
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    • Olark

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    olark.com

    Olark is an intuitive live chat software designed to boost sales, enhance customer support, and improve user engagement. With quick setup and customizable options, businesses can start assisting customers immediately. Its features include chat shortcuts, automated greetings, CRM integrations, and real-time visitor insights. Accessible, GDPR-ready, and competitively priced, Olark is suitable for businesses of all sizes.

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    Subscribed Reviews

    62% Subscribed Score

    Analysis

    Olark is an accessible live chat software that enhances customer interactions, ideal for marketers, sales teams, and customer support. It offers features like chat customization, real-time visitor monitoring, automated greetings, shortcuts, and CRM integrations. Priced competitively at $17/operator monthly, its standout simplicity and ease-of-use make it suitable for small to mid-sized businesses.

    Compared to Intercom or Drift, Olark lacks advanced functionalities like robust analytics or chatbot automation. While it’s cost-effective, it suits companies prioritizing basic, straightforward communication. Olark provides responsive customer support but misses a mobile app for seamless on-the-go usage. Its strength lies in being easy to integrate, user-friendly, and value-driven for SMBs or manual online support.

    Subscribed Score Metrics
    22/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    0/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security0/6
    Ease of Use5/6
    Value of Money5/6
    Integration3/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Easy to set up and use with quick integration.
    Customization options for design and shortcuts.
    Helpful features like chat logs and reporting.
    Responsive customer support.
    Limited advanced functionalities.
    No native mobile app for real-time use.
    Customization of chat templates is lacking.
    Integration with some platforms can be challenging.

    Reviews of Olark from other platforms

    4.3
    (223)
    4.3
    (223 Reviews)
    G2 Review
    4.5
    (475)
    4.5
    (475 Reviews)
    Capterra Review
    2.8
    (3)
    2.8
    (3 Reviews)
    Trustpilot Review

    Other Alternatives

    LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

    Tidio is a customer communication platform offering live chat, chatbots, and email marketing for businesses. It enables real-time engagement, automates responses, and supports multichannel communication, benefiting e-commerce, service providers, website owners, and marketing teams.

    Drift is a conversational marketing platform enhancing customer engagement through real-time interactions, automated lead qualification, and seamless Salesloft integration. It benefits sales, marketing, and support teams by improving communication and efficiency.

    See All alternatives