How to Cancel Retool

To cancel a Retool subscription, follow these steps:

Identify Your Account Type: Determine if your Retool account is cloud-hosted or self-hosted. This distinction is crucial because the cancellation process may vary slightly.
Access Your Account: Log in to your Retool account at my.retool.com if it’s cloud-hosted. For self-hosted accounts, use your organization’s login URL.
Navigate to Billing: Once logged in, go to the "Plans and Billing" section of your account settings.
Cancel Subscription: Look for options to downgrade or cancel your subscription. If you’re unable to find this option directly, you may need to contact Retool support for assistance.
Contact Support (If Necessary): If you encounter difficulties or need further assistance, reach out to Retool’s support team via their contact methods.
Confirm Cancellation: Ensure that you receive confirmation of your subscription cancellation to avoid future charges.

For self-hosted instances, you may need to switch license keys and contact support to finalize the cancellation of the previous subscription.

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