How to Cancel Aster

To cancel an order for an Aster product, follow these steps based on general practices:

For orders that are still in the “pending payment” or “processing” stage, you can typically request cancellation through your account settings. Here’s how you might proceed:

• Access Your Account: Log into your account on the Aster website or platform.
• Find the Order: Navigate to the “Order” section.
• Cancel the Order: Look for a “Cancel request” button and click it to initiate the cancellation process.
• Wait for Confirmation: Wait for confirmation from Aster that your cancellation request has been processed.

Once your cancellation is confirmed, any paid amount will typically be refunded within a few business days, though it may take longer for the refund to appear in your account.

For orders that have already shipped or are awaiting shipment, cancellation may not be possible. In such cases, you may need to follow the return or refund process instead.