How to Cancel Lavu

To cancel a Lavu product or service, follow these steps:

1. Review Your Contract: Carefully examine your contract to understand the terms, including any early termination fees, notice periods, and equipment return requirements. Note the contract end date and any auto-renewal clauses.

2. Contact Lavu Support: Gather your account details and contract end date. Reach out to Lavu’s customer support to confirm any fees, equipment return instructions, and data migration steps.

3. Submit Written Notice: Send a formal cancellation request with at least 30 days’ notice. Include your business name, account details, intent to cancel, preferred cancellation date, and acknowledgment of any applicable fees.

4. Return Equipment: Follow Lavu’s instructions for returning hardware. Document the condition of the equipment and obtain shipping labels from Lavu. Improper packaging can result in damage fees.

5. Backup and Transition: Export your sales and customer data to ensure a smooth transition to a new system. Close your merchant service accounts to prevent unnecessary charges.

6. Account Closure: Ensure that your account is fully closed after returning equipment and settling any outstanding balances. Keep records of all communications and transactions for future reference.