ClearTouch Operator is a trailblazing cloud-based contact center platform designed for enterprises, contact centers, BPOs, and financial services organizations. Harnessing advanced technology and a deep understanding of call center operations, ClearTouch Operator empowers organizations to enhance their customer engagement and streamline communication processes without the burden of long-term contracts, monthly minimums, or maintenance fees.

Initially launched in 2016 as India’s first cloud-based platform in this space, ClearTouch Operator has continually evolved to meet the dynamic needs of modern call centers. The platform enables effortless scaling and offers instant flexibility, making it an ideal solution for organizations that face constant business shifts. With a robust suite of automated agent tools and advanced applications, ClearTouch Operator delivers a comprehensive solution for omnichannel communications, workforce engagement, compliance management, data handling, system integrations, and real-time analytics.

Key Features

• Cloud-Hosted Scalability: Enjoy a platform that scales seamlessly with your business, supporting sudden changes or rapid growth while minimizing setup time and costs.
• Omnichannel Communications: Integrate various modes of customer engagement—from telephony and digital interactions to reporting and analytics—in a single, accessible interface.
• Automated Tools and Customization: Leverage automated agent functionalities and configurable reporting tools to optimize call center operations and reduce manual effort.
• Compliance and Data Management: Benefit from built-in compliance features designed to meet regulatory requirements in both local and international markets.
• Seamless System Integrations: Easily integrate ClearTouch Operator with existing CRM systems and other enterprise applications, ensuring a smooth workflow across platforms.

The platform falls under the Customer Engagement Software category, making it a compelling choice for businesses aiming to deliver exceptional customer experiences while maintaining operational efficiency. The user-friendly interface and automated support features facilitate quick onboarding and minimal training, enabling teams to focus on what matters most—building lasting relationships with their customers.

Why Choose ClearTouch Operator?

• Cost Efficiency: With a unique pricing model based on per-minute usage, businesses can control costs while benefiting from top-tier call center functionalities.
• Rapid Deployment: The cloud-based nature of the platform enables fast implementation and easy configuration tailored to your operational needs.
• Comprehensive Functionality: From dialers and analytics to workforce management and compliance tools, all essential components are integrated into a single platform.

Discover exclusive offerings on the ClearTouch Operator deal page and unlock the potential of a platform designed to meet the evolving demands of customer engagement.

Alternatives

• Talkdesk