VICIdial is an enterprise class, open source call center solution with advanced predictive dialer capabilities designed to modernize and streamline communications for businesses of all sizes. Combining the flexibility of open source software with robust inbound and outbound call handling, VICIdial empowers organizations to deliver exceptional customer experiences while managing multi-channel interactions within a unified agent screen. Whether you need to support voice calls, emails, or live web chat, VICIdial is engineered to integrate seamlessly into your call center operations.

Built with scalability at its core, VICIdial can efficiently handle over two million calls per day and support large teams, with installations managing hundreds of agents simultaneously. The platform’s versatility is enhanced by thousands of configuration options, which allow businesses to customize call flows, set precise agent permissions, and tailor operational settings to meet unique requirements. This extensive customization capacity ensures that VICIdial adapts to both small contact centers and large enterprise environments.

VICIdial is available as a free open source download for users who prefer to install on their own hardware, as well as a hosted service option—VICIhost—designed to simplify deployment and maintenance. For those seeking a turn-key solution with minimal upfront investment, the hosted service offers a cost-effective and scalable approach. Explore exclusive deals on the deal page to get started with VICIdial.

Key Features of VICIdial

• Predictive Dialing: Uses intelligent algorithms to predict agent availability and dial numbers automatically, maximizing productivity and reducing idle time.
• Omnichannel Support: Integrates voice calls, email, and web chat within a single interface for seamless customer interactions.
• Advanced Reporting & Dashboards: Offers real-time and historical analytics to monitor call center performance and empower data-driven decision making.
• Customizable Workflows: Boasts over two thousand settings and configuration options, mapping unique call flows and agent assignments.
• Agent Tools & Supervisory Functions: Includes features like call recording, whisper coaching, callback scheduling, and session summary notes to optimize customer service quality.

VICIdial is positioned as a leading solution in the Call Center Software category by providing a mix of robust functionality, scalability, and customizability while eliminating vendor lock-in through its open source nature.

Designed for companies of all sizes—from startups to established enterprises—VICIdial offers the flexibility needed by call centers, sales teams, and customer support groups to manage high call volumes efficiently. Its dual deployment model means you can choose between running a self-hosted solution or leveraging the convenience of a fully hosted service.

Consider These Alternatives

• Five9
• 3CX
• Convoso

Explore VICIdial today via its homepage to upgrade your call center operations with a solution that’s both powerful and cost-effective.