How to Cancel Dayforce Powerpay (2026)

How to cancel Dayforce Powerpay

To cancel the Dayforce Powerpay product, follow these steps:

1. Contact Your Employer or System Administrator: The first step is to reach out to your HR or payroll department. They are responsible for managing the Dayforce Powerpay account and can initiate the cancellation process.

2. Access the Dayforce Customer Portal: If you are an administrator, you can log into the Dayforce Customer Portal to manage your account settings. However, cancellation typically requires coordination with Ceridian’s support team.

3. Reach Out to Ceridian Support: For direct assistance with canceling the service, contact Ceridian’s customer support. In North America, you can call 855-432-9367. For other countries, create a case via the customer community portal.

4. Confirm Cancellation Details: Ensure that all necessary details are confirmed, such as the effective date of cancellation and any potential fees associated with terminating the service.

5. Review and Update Employee Information: Ensure that all employee data is updated and accessible for future reference, as access to the platform may be restricted after cancellation.

6. Notify Employees: Inform employees about the change and provide them with information on how they will access their payroll information in the future.

7. Finalize Account Closure: Once all steps are completed, confirm with Ceridian that the account has been successfully closed.