uContact is a cloud-based, omnichannel contact center solution designed to simplify and enhance agent interactions across all communication channels. Built by net2phone, uContact centralizes voice and text interactions in one unified platform, enabling companies to boost productivity and deliver superior customer experiences.

As part of the Omnichannel Customer Engagement category, uContact offers a complete suite of features that support inbound, outbound, and blended call campaigns. Its advanced automated call distribution, market-leading dialers (including predictive, power, progressive, preview, and voice broadcast), and a low-code, drag-and-drop development tool allow businesses to customize workflows that meet their unique operational requirements.

uContact’s flexible solution streamlines call routing, ensuring each call is directed to the most appropriate agent based on metrics such as time, customer priority, or agent skills. This intelligent routing, paired with a persistent data system that shares critical customer context across channels, results in faster resolutions and more meaningful interactions. The platform also offers capabilities such as automatic call recording for quality assurance, live monitoring, and real-time dashboards to track performance at every stage.

In addition to traditional voice communications, uContact supports modern channels like SMS, WhatsApp Business, web chat with audio and video, and various social media integrations. This omnichannel approach means that agents can manage all customer touchpoints from a single interface, reducing the need for multiple systems and simplifying training and day-to-day operations.

With two distinct pricing plans, uContact caters to diverse business needs:

• Voice (Basic Call Center): This plan covers core functionalities such as intelligent call routing, auto dialers, IVR, real-time reporting, and security monitoring, with integrated or customizable CRM support.
• Omni (Advanced Contact Center): Expanding on the basic plan, this option includes an omnichannel unified inbox, multi-channel recording, workforce management, and a suite of integrations across channels like email and social media.

One of the greatest strengths of uContact is its ease of customization. The platform’s drag-and-drop development tools allow businesses to tailor IVR systems, reporting dashboards, and even bot functionalities according to specific industry and operational needs. This speed and flexibility empower companies to rapidly adapt to evolving customer expectations.

To take advantage of exclusive deals and learn more about uContact’s capabilities, visit the uContact Deals Page.

Alternative Solutions

• Talkdesk
• Five9

By offering a centralized and highly adaptable contact center environment, uContact stands out as a robust solution for businesses aiming to streamline customer engagement, boost agent productivity, and drive overall operational excellence.