Zonka Feedback is a comprehensive Customer Feedback Software solution designed to streamline and enhance both employee and customer experiences. Built for businesses of all sizes, this powerful platform captures real‐time feedback from tablets, smartphones, email, SMS, and more, providing a unified space for active listening and data‐driven decision making.

With Zonka Feedback, organizations can quickly set up personalized surveys that reflect their brand identity and meet specific operational needs. The platform supports a range of feedback metrics—including Net Promoter Score (NPS), Customer Satisfaction (CSAT) Score, and Customer Effort Score (CES)—to deliver valuable insights that help identify issues early and fuel sustainable growth. Its multilingual capabilities and location management features ensure seamless survey deployment no matter where your audience is located.

Key Features of Zonka Feedback

• Quick and easy setup with a user-friendly survey builder requiring no technical expertise.
• Multichannel survey deployment via in-person devices, web links, QR codes, email, and SMS.
• Fully customizable surveys with options for branding, dynamic survey logic, and multilingual support.
• Real-time reporting and alerts to foster swift decision-making.
• Robust feedback management that helps close the loop and drives effective follow-up actions.
• Seamless integrations via APIs, webhooks, and native connectors with popular tools.

Zonka Feedback also offers flexible pricing plans tailored to meet varied business needs—from essential setups for smaller teams to advanced packages for larger organizations. Its extensive reporting suite provides detailed insights, featuring trends, response overviews, and text analytics, so every piece of feedback can be transformed into actionable intelligence.

Who Can Benefit from Zonka Feedback?

Ideal for customer success teams, marketing professionals, HR departments, and any organization dedicated to improving experience management, Zonka Feedback empowers teams to monitor customer and employee sentiment across various touchpoints and implement meaningful changes that boost overall satisfaction.

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Alternatives to Consider

• Typeform
• SurveySparrow
• SurveyMonkey

Zonka Feedback stands out as a versatile, reliable, and user-friendly solution that empowers organizations to harness the full potential of feedback. Its comprehensive suite of features and integration capabilities ensure that businesses can continuously enhance the quality of customer and employee experiences while driving better business outcomes.

By choosing Zonka Feedback, companies stay ahead in a competitive market where understanding customer sentiment is essential. Its intuitive design, powerful analytics, and robust integrations ensure streamlined operations and accelerated growth. Discover the transformative impact of effective feedback management with Zonka Feedback.