How to Cancel SendCloud

To cancel a SendCloud label, follow these steps:

1. Cancel via SendCloud Panel:

   • Go to your Created Labels overview.
   • Select the shipment(s) you want to cancel.
   • Choose "Cancel" from the dropdown menu next to "Print label."
   • Confirm the cancellation. The label will be moved to the "Cancelled labels" tab.

2. Cancel via API:

   • Use the Cancel/Delete a parcel endpoint.
   • Make a POST request to the endpoint, specifying the parcel ID as a path parameter.
   • Example: https://panel.sendcloud.sc/api/v2/parcels/{parcel_id}/cancel

3. Cancellation Deadlines and Fees:

   • Cancel before 23:59 on the day of creation to avoid charges.
   • If missed, you can still cancel within 42 days for a refund on your next invoice.
   • Some carriers have specific cancellation deadlines and requirements.

4. Handling Unsuccessful Cancellations:

   • If a carrier does not allow cancellation, delete the label in SendCloud to prevent it from reappearing in Created labels.
   • For carriers like UPS, cancellation might not be possible once the label is created, especially for international shipments.