How to Cancel WalkMe Subscription
Considering discontinuing your WalkMe subscription? This guide outlines the methods available for cancelling your service, ensuring a smooth and efficient process.
Standard Cancellation:
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Contact WalkMe Support: Directly reach out to WalkMe’s support team for assistance with cancelling your subscription.
- Notice Within 10 Business Days: WalkMe’s agreement allows cancellation within 10 business days of a published change to their Terms of Service. Ensure your cancellation notice falls within this timeframe.
- Contact Form: Visit the WalkMe “Contact Us” page and submit a request through their online form. Clearly state your intent to cancel your subscription.
Additional Considerations:
- Subscription Access: While cancelling your subscription terminates recurring charges, you might have access to WalkMe’s platform until the end of your current billing period.
- Data Retention: Review WalkMe’s Privacy Policy for details regarding data retention after cancellation. You can likely access their Privacy Policy through a link in the website footer. If you have specific concerns about data retention, clarify your preferences during the cancellation process by mentioning it in your contact form submission or email to support.
- Confirmation: Regardless of the chosen cancellation method, request confirmation from WalkMe upon initiating the process. Inquire about the timeframe for termination and any potential prorated refunds.
By following these steps and considering the additional points, you can effectively initiate the cancellation of your WalkMe subscription and ensure a clear understanding of the associated implications.