Birdeye

Here’s a quick guide on how to cancel your Birdeye subscription. Whether you’re moving to another customer experience platform or simply cutting costs, this guide will walk you through the cancellation steps with ease. Birdeye offers comprehensive tools for review management, surveys, and social listening to enhance customer engagement and drive business growth, but if you’re looking for alternatives, feel free to explore other customer experience tools that might better fit your business needs.

How to Cancel Your Birdeye Subscription

Step 1: Review Your Contract

To begin, review the terms and conditions of your contract with Birdeye. The cancellation policy is outlined in the original contract you signed, which can be found in the email you received at the time of signup. If you have any questions or need clarification on specific subheadings, reach out to [email protected].

Step 2: Check for Early Opt-Out Clause

If you signed up at a tradeshow, refer to the contract you signed. All customers who sign up at tradeshows agree to the terms and conditions outlined in their contract. If there was an early opt-out clause included in your contract, you may be able to close your account early. Otherwise, you cannot close your account early.

Step 3: Determine Your Cancellation Options

Birdeye allows you to pause your subscription if a pause clause is included in your contract. However, if there is no pause clause, you can adjust your billing date by up to 14 days. If you need to request an adjustment to your billing date, contact [email protected].

Step 4: Initiate the Cancellation Process

If you are certain about canceling your subscription, follow these steps:

• Contact Support: Reach out to [email protected] with your cancellation request. Ensure you provide all necessary details and confirm that you have reviewed the cancellation policy.
• Follow Up: If you do not receive a response within a reasonable time frame, contact Birdeye support via live chat or phone. They should update your records and inform the appropriate team about your cancellation request.

Step 5: Confirm the Cancellation

After initiating the cancellation process, you may need to provide additional information or confirm the cancellation through a support ticket. Be prepared to explain why you are canceling, as Birdeye may ask for this information. Once confirmed, you should receive a notification that your subscription has been canceled.

Step 6: Verify Your Cancellation

After successfully canceling, verify that the subscription has been canceled by checking your email for a confirmation message from Birdeye support. Ensure that you will no longer be billed and that any auto-renewal notices have been addressed.

Conclusion

Canceling a subscription can be a hassle-free task when you follow the proper steps. Whether you’re opting for a different service, tightening your budget, or no longer need the product, the process can be managed smoothly with careful attention to the cancellation steps. Always ensure you’ve reviewed your subscription terms and confirmed the cancellation to avoid future charges. Should any complications arise, Birdeye offers support options to help resolve issues quickly.

If you need more detailed information or have specific questions about your Birdeye account, you can also refer to their Cancellation FAQ page or contact their support team directly at [email protected].