Customer Feedback Software for Small Business

Thematic

getthematic.com

88%

Transform customer feedback into actionable insights with Thematic’s AI-driven analytics platform. Quickly identify themes, track sentiment, and uncover growth opportunities from surveys, reviews, and more—no manual coding required. Empower teams with data-led insights to improve decision-making, enhance customer experiences, and boost metrics like NPS or CSAT. Trusted by innovative companies, Thematic delivers accuracy, scalability, and measurable results.

Caplena

caplena.com

87%

Caplena is an AI-powered feedback analysis platform designed to transform open-ended survey responses, reviews, and feedback into actionable insights. With its multilingual capabilities across 100+ languages and seamless integration options, it enables effective data analysis with transparency and flexibility. Its intuitive interface simplifies processes like sentiment detection, topic modeling, and correlation analysis, empowering businesses to drive meaningful change efficiently. Trusted by global brands, Caplena delivers reliable insights through customizable dashboards and real-time AI fine-tuning.

Simplesat

simplesat.io

86%

Simplesat is an intuitive feedback management tool for collecting and analyzing CSAT, NPS, and CES insights. It integrates seamlessly with platforms like Zendesk, Salesforce, and email, offering customizable surveys to engage customers effectively. With its real-time analytics, actionable insights, and automated responses, businesses can boost satisfaction, improve operations, and showcase positive feedback to strengthen their reputation. Simple to implement and supported by excellent customer service, Simplesat elevates the way businesses manage customer feedback.

Easyfeedback

easy-feedback.com

82%

Easyfeedback is a versatile survey software designed to enhance user experiences and gather insights effectively. It simplifies survey creation with intuitive tools, customizable templates, and GDPR compliance. Trusted by over 5,000 customers, it empowers businesses to optimize customer satisfaction, employee engagement, and product development. Its robust analytics and flexible pricing plans make it ideal for organizations of all sizes.

SurveySparrow

surveysparrow.com

80%

SurveySparrow offers an omnichannel experience management platform to create highly engaging, mobile-first surveys with a conversational interface, boosting completion rates by up to 40%. It includes tools for NPS, 360° assessments, offline surveys, and multilingual capabilities, empowering businesses to gather actionable insights. With customizable elements, advanced analytics, and seamless integrations, it simplifies feedback collection and enhances decision-making. Designed for businesses of all sizes, SurveySparrow focuses on improving customer and employee satisfaction effectively.

Wynter

wynter.com

78%

Wynter is a specialized B2B market research platform that delivers fast, actionable insights for message testing, audience research, and brand refinement. It enables businesses to target verified professionals across industries, gather feedback in 12-48 hours, and optimize their marketing strategies. With customizable surveys and advanced audience segmentation, Wynter helps companies improve messaging precision and accelerate decision-making.

SurveyMonkey

surveymonkey.com

78%

SurveyMonkey is a widely used survey and feedback platform that empowers businesses to collect and analyze data efficiently. With customizable templates, advanced survey logic, and AI-powered insights, it supports diverse use cases like customer feedback, employee engagement, and market research. Trusted by organizations globally, it simplifies decision-making while providing actionable data to drive growth and innovation.

UserVoice

uservoice.com

78%

UserVoice is a customer feedback management platform that helps organizations collect, analyze, and act on user insights. It centralizes feedback from multiple channels, enabling product teams to prioritize improvements based on user needs. With features like customizable feedback tools, analytics, and seamless integrations, it drives data-informed decisions that align with customer expectations. UserVoice simplifies feedback management, fostering collaboration and delivering actionable results for businesses of all sizes.

Endorsal

endorsal.io

74%

Endorsal is a powerful tool that automates the collection and display of customer testimonials, saving businesses time and money. It integrates easily with various platforms and offers customizable widgets, turning reviews into compelling social proof. Trusted by thousands, Endorsal helps increase conversions, boost brand credibility, and foster customer loyalty.

Trustpilot

trustpilot.com

73%

Trustpilot is a customer review management platform helping businesses build trust and boost customer engagement through authentic feedback. It offers tools like review invitations, widgets, and analytics to enhance online reputation and drive conversions. Trusted by millions globally, Trustpilot enables transparent connections between businesses and consumers.