Knowledge Base Tools for Small Business

DeskPRO

deskpro.com

88%

Deskpro is a feature-rich helpdesk software designed for businesses of all sizes. It centralizes email, live chat, phone, and social media ticketing while offering a self-service knowledge base and advanced reporting tools. With both Cloud and On-Premise hosting options, Deskpro enhances workflow efficiency through customization and integrations. Trusted by global brands, it delivers a streamlined customer support experience.

Helpjuice

helpjuice.com

85%

Helpjuice is an advanced, AI-driven knowledge base platform designed to streamline knowledge sharing and improve team collaboration. Its user-friendly interface offers powerful features like intelligent search, advanced analytics, and full customization, making it ideal for employee training, customer self-service, and internal documentation. Helpjuice supports multi-format content creation and ensures smooth integration with your workflows, empowering organizations to reduce support costs and enhance efficiency. Trusted by global leaders, it fosters seamless communication and accessibility within and outside teams.

Zingtree

zingtree.com

81%

Zingtree empowers businesses to create no-code, interactive decision trees for streamlining workflows, enhancing customer support, and guiding internal processes. Ideal for industries like healthcare, financial services, and insurance, Zingtree simplifies complex interactions into clear, guided solutions. Its AI-driven platform reduces resolution time, lowers support costs, and improves customer and agent experiences.

FUSE Search

fusesearch.com

80%

FUSE Search aggregates content scattered across multiple platforms, enabling organizations to seamlessly discover and access knowledge from diverse repositories, social media, and cloud sources. By creating centralized content visualizations, it empowers users to find relevant information efficiently, similar to how BI dashboards organize data. Intuitive and customizable, FUSE enhances search experiences with ease-of-use and robust integrations tailored to your needs.

Givitas

giveandtakeinc.com

79%

Givitas is a collaborative knowledge-sharing platform that connects employees, members, or communities to seek and offer help efficiently. It promotes engagement, trust, gratitude, and knowledge exchange while requiring minimal time commitment. With seamless integration into tools like Slack and Teams, Givitas enhances culture, loyalty, and productivity for organizations of all sizes.

Dashworks

dashworks.ai

77%

Dashworks is an AI-powered knowledge assistant that integrates seamlessly with enterprise tools to provide accurate, contextual answers to team queries. Designed with privacy in mind, it ensures secure, instant setup without extensive data indexing. Dashworks enhances productivity by centralizing information across platforms like Notion, Slack, Google Workspace, and more, making it intuitive to search and manage knowledge efficiently. With customizable AI settings and affordability, it supports businesses of all sizes.

Jitbit HelpDesk

jitbit.com

76%

Jitbit Helpdesk is a robust and user-friendly ticketing system suitable for organizations of all sizes. It offers both cloud-based and on-premise versions with features like email integration, automation, a knowledge base, and mobile apps for streamlined support. Its simple setup, clean interface, and customizable tools make it an efficient solution for managing customer inquiries and internal requests.

Pluralsight Flow

pluralsight.com

75%

Pluralsight Flow helps engineering leaders improve software delivery and build healthier, more productive teams. By analyzing data from code repositories and Agile tools, it identifies bottlenecks, enhances collaboration, and ensures alignment with business goals. Its actionable insights foster team efficiency, effective onboarding, and strategic decision-making while reducing developer friction.

R Discovery

discovery.researcher.life

69%

R Discovery is an AI-driven research discovery app designed for academics and scientists, offering personalized literature feeds from a vast library of over 110M peer-reviewed articles, preprints, and patents. With features like daily reading recommendations, research paper translation, reference manager sync, and collaborative reading lists, it streamlines access to relevant, high-quality research. Available for free with optional premium upgrades, R Discovery helps 2.4M+ users save time and stay updated on the latest advancements in their fields.

HelpCenter io

helpdocs.io

69%

HelpCenter.io is a powerful tool for building self-service knowledge bases and help centers tailored to your brand. With its intuitive design, customizable templates, and AI-powered widgets, it simplifies support processes and enhances customer experience. Easily collaborate with your team to create, manage, and update content while reducing support costs and workload.