Omnichannel Customer Engagement for Small Business

Glassix

glassix.com

93%

Glassix is an AI-powered, omnichannel customer communication platform designed to unify conversations across messaging apps, social media, email, SMS, and live chat. It simplifies workflows with a user-friendly interface, automation tools, and no/low code chatbot creation. Powered by GPT-4, Glassix helps businesses enhance customer engagement, streamline operations, and save costs. Trusted by global brands, it delivers seamless and secure communication for businesses of all sizes.

XCALLY

xcally.com

93%

XCALLY is an intuitive omnichannel contact center platform, enabling seamless customer interactions across voice, chat, email, SMS, social media, and custom channels from a unified interface. Built on Asterisk, it offers robust features like predictive dialers, IVR designer, AI, and CRM integrations for efficient customer engagement. Flexible deployment options, advanced analytics, and ease of integration make XCALLY a cost-effective solution for enhancing customer experience in diverse industries. Its user-friendly design and scalability empower businesses to streamline operations and prioritize customer satisfaction.

UJET

ujet.cx

85%

UJET offers a modern, AI-powered cloud contact center platform designed to transform customer experiences. With advanced AI, omnichannel capabilities, and a mobile-first approach, it enhances agent performance, streamlines operations, and delivers actionable insights. Built on enterprise-grade architecture, UJET ensures security, scalability, and seamless CRM integration for smarter customer interactions.

ContactPigeon

contactpigeon.com

83%

ContactPigeon is an omnichannel customer engagement platform designed for retailers and eCommerce businesses. It combines advanced AI, real-time customer data, and marketing automation to deliver personalized interactions and drive customer loyalty. The platform includes built-in messaging channels, automated campaigns, advanced segmentation, and detailed analytics for actionable insights. ContactPigeon empowers businesses to optimize customer journeys, improve conversions, and scale efficiently.

Bright Pattern

brightpattern.com

83%

Bright Pattern offers a powerful AI-driven omnichannel contact center platform designed to enhance customer communication across voice, chat, email, video, and messaging. With rapid deployment and seamless CRM integration, it enables businesses to deliver personalized, efficient customer support. Its cloud-native, scalable solution includes advanced features like predictive dialing, speech analytics, and omnichannel quality management, delivering flexibility and high ROI. Trusted globally, Bright Pattern is ideal for organizations seeking innovative, customer-focused contact center solutions.

VCC Live

vcc.live

78%

VCC Live is a cloud-based contact center solution designed for businesses to streamline inbound and outbound communication across multiple channels, including voice, email, SMS, and chat. Known for its quick setup, intuitive interface, and high customizability, it supports features like predictive dialing, interactive voice response (IVR), and real-time analytics. Its unique VCC Live Pay feature enables secure phone payment processing, enhancing operational efficiency and customer satisfaction. Ideal for companies seeking scalable, omnichannel contact center solutions.

RingCentral Contact Center

ringcentral.com

78%

RingCentral Contact Center is an AI-powered, omnichannel customer engagement platform offering seamless integration across voice, chat, social media, SMS, email, and over 30 other channels. It features intelligent routing, advanced analytics, and self-service options like bots and virtual agents to enhance customer support efficiency. With 300+ integrations and workforce management tools, it ensures smooth collaboration while delivering exceptional customer experiences.

Qiscus

qiscus.com

77%

Qiscus is an Omnichannel Customer Engagement Platform designed to enhance customer communication and streamline interactions across multiple channels. It offers customizable solutions, including live chat, in-app messaging, and automation features, enabling businesses to deliver excellent customer experiences efficiently. Trusted by companies across diverse industries, Qiscus helps manage customer data, leads, and messaging with ease while improving operational efficiency.

uContact

net2phone.com

77%

uContact is an all-in-one cloud-based omnichannel contact center solution designed to streamline customer interactions. With features like advanced dialers, bots, IVR, real-time analytics, and integrations with WhatsApp, social media, and more, it allows businesses to enhance productivity and improve customer experience. Its intuitive drag-and-drop tools adapt to unique organizational needs, offering seamless communication management across all channels.

ZIWO

ziwo.io

74%

ZIWO is a cloud-based, omnichannel contact center software that streamlines customer interactions through voice, SMS, and WhatsApp. It offers seamless CRM integrations, advanced features like call recording and sentiment analysis, and real-time analytics. With a user-friendly interface and global accessibility, ZIWO enhances team productivity, customer communication, and operational efficiency. Suitable for various industries, it supports businesses of all sizes with scalable solutions.