How to Cancel Employment Hero

To cancel your Employment Hero subscription, you need to follow these steps carefully to ensure all necessary actions are taken:

Notifying Employment Hero

First, it is advisable to notify Employment Hero’s customer support team of your intention to cancel your subscription. You can do this by contacting their support via the contact methods provided on their website or through the in-app support features.

Cancelling the Subscription

Here are the detailed steps to cancel your subscription:

• Log into your Employment Hero account: Access your account using your credentials.
• Navigate to the Settings: Go to the Settings menu, which is usually found in the main navigation bar.
• Find the Subscription or Billing Section: Look for the section related to your subscription or billing details. This might be labeled as "Subscription," "Billing," or "Account Settings."
• Cancel the Subscription: Locate the option to cancel your subscription and follow the prompts to confirm the cancellation.

Finalizing Payroll and HR Tasks

Before completing the cancellation, ensure all pending payroll and HR tasks are finalized:

• Process Final Pay Run: Run a final pay run for any employees to ensure all payments are up to date. Follow the steps to process termination pay if applicable, as outlined in the Employment Hero guide:

  • Log in to your Xero platform.
  • Click on the Payroll button.
  • Click the Pay Employees button.
  • Complete the necessary steps to mark the relevant employees for final payment.

• Offboard Employees: Ensure all employees are offboarded correctly. Go to the People menu, select Employees List, click the Actions button for the employee, and then click Offboard Employee. Complete the necessary fields and click the Terminate button.

Exporting Data (Optional)

If you need to retain your data, you may want to export it before cancelling your subscription:

• Export Employee Data: Navigate to the Settings menu, go to Add-ons or Reports, and look for options to export employee data into a CSV or other compatible format.

Confirming Cancellation

After completing the above steps, confirm with Employment Hero’s support team that your subscription has been cancelled and there are no outstanding payments or tasks.

Additional Considerations

• Ensure you have alternative HR and payroll solutions in place before cancelling your Employment Hero subscription to avoid any disruptions.
• Review any contractual obligations and ensure you are not locked into a contract that may incur penalties for early cancellation.