How to Cancel Sonder

To cancel a Sonder product, the process can vary depending on the specific Sonder service or product you are using. Here are the general cancellation instructions for different Sonder services:

Sonder Living Products

• For Sonder Living products, cancellations must be agreed upon with your regional supplier. Made-To-Order (MTO) orders cannot be modified or cancelled.
• Contact the customer service or your regional supplier directly for more information on the cancellation process.

Silk + Sonder Subscriptions

• To cancel a Sonder Gold journal subscription, log into your account and navigate to “Manage Subscriptions” → “edit” on active subscriptions → “cancel subscriptions” (located at the bottom of the page).
• For prepaid orders like Quarterly, Annual, or Gift Subscriptions, canceling will prevent future charges, but any orders already created and charged will still be shipped.
• Cancel on or before the 9th of the month to avoid unwanted orders.
• For Sonder Blush app-only subscriptions, follow the cancellation instructions provided by Apple.

Safe + Sonder Vans Rentals

• If you need to cancel a van rental booking, you can do so within 48 hours for a full refund as long as at least 14 days remain before departure.
• If you cancel more than 14 days before your trip begins, 50% of the booking total is refundable.
• If you cancel 14 or fewer days before your trip begins, no refund is available.
• Email the team at safeandsondervans@gmail.com to initiate the cancellation.

SonderMind Services

• To cancel your SonderMind account, contact the customer support team. You may need to verify your identity before the account is disabled.
• You can update your account details and request to disable your account through the client portal.

In general, it is important to contact the relevant customer support team for the specific Sonder service you are using to get detailed instructions on how to proceed with a cancellation.