Plan |
Cost |
Features |
Free Plan |
Free |
One remote support technician, access to five unattended computers, instant chat, desktop app, multi-monitor navigation, User Account Control compatibility, clipboard sharing, cross-platform support, user management, organization roles, one concurrent session |
Remote Standard |
$10 per technician, per month (annual billing) |
Everything in the Free plan, plus file transfer, remote reboot, session transfer, custom reports, screen capture, voice chat, email configuration, Zendesk integration, two simultaneous sessions |
Remote Professional |
$15 per technician, per month (annual billing) |
Everything in the Remote Standard plan, plus mobile apps, scheduled sessions, screen-share and capture, session notes, custom email templates, rebranding, advanced reports, mobile and IoT device support, four simultaneous sessions |
Remote Enterprise |
$24 per technician, per month (annual billing) |
Everything in the Remote Professional plan, plus departments, session recording, service queues through a self-service portal, session audits, remote printing, video chat, contact management, annotation, customer widget, six simultaneous sessions |
Unattended Access Standard |
$10 per month for 25 unattended computers and unlimited technicians (annual billing) |
Everything in the Free plan, plus computer grouping, group permissions, bulk deployment, Wake-on-LAN, file transfer, remote power options, session confirmations and notes, remote screen-blanking, custom reports, technician mobile apps, email configuration, voice chat, screen capture |
Unattended Access Professional |
$15 per month for 25 unattended computers and unlimited technicians (annual billing) |
Everything in the Unattended Access Standard plan, plus session recording, remote print, annotation, diagnostic tools, video chat, custom email templates, departments, rebranding, advanced reports, mobile and IoT device support |