Zoho Assist Reviews - Pros & Cons, Ratings & more - 2025
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Zoho Assist
90%
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Zoho Assist

90%

Zoho Assist is a user-friendly and secure remote support software designed for IT teams, small businesses, and independent technicians. It enables seamless remote access, screen sharing, and file transfer across devices without requiring prior installation. With affordable plans and robust features like unattended access, multi-monitor support, and session recording, Zoho Assist ensures efficient and reliable remote troubleshooting. It offers cross-platform compatibility and supports major web proxies and firewalls.

Subscribed Reviews

90% Subscribed Score

Analysis

Zoho Assist is an affordable, secure remote support solution designed for IT teams, freelance technicians, and SMBs. Offering features like unattended access, cross-platform compatibility, session recording, multi-monitor support, and custom branding, it ensures high functionality. Its simplicity (browser-based) and seamless integration make it ideal for marketers, developers, and IT professionals. Starting at $10/month, it is more cost-effective than TeamViewer yet less robust for poor connections. Customer support is reliable, but lacks 24/7 availability. Overall, Zoho Assist balances cost-effectiveness and utility, making it great for budget-conscious users.

Subscribed Score Metrics
32/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
6/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
MetricsScore
Customer Support5/6
Security5/6
Ease of Use6/6
Value of Money6/6
Integration4/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Easy to deploy and use
Affordable pricing
Supports cross-platform access
Reliable and feature-rich
Issues with unstable internet
Mac connectivity challenges
Occasional connection drops
Slow app launch at times

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