How to Cancel GiveSmart

To cancel or manage various aspects within the GiveSmart platform, you can follow these steps:

Canceling a Bid

If a bidder needs to cancel a bid, they must contact the auction organizer directly. Here’s how to proceed:

• Bidders should go to the auction main page and click on the "Help" option at the top.
• Select "Contact Auction Organizer" to request the cancellation of the bid.

For auction administrators:

• Log in to the Auction Dashboard.
• Click on "Auctions" and then "Manage Auctions."
• Select the name of your auction.
• Click on "Items" and then "All Items."
• Find the item with the bid you want to cancel and click on the blue number indicating the bids.
• Click the red "X" to remove the bid.

Canceling or Refunding a Ticket Purchase

To cancel or refund a ticket purchase, follow these steps:

• Log in to the Event Ticket Dashboard.
• Click on "Transactions."
• Click the "Operations Eye" icon next to the transaction you want to refund.
• Click the blue "Refund" button.
• You will have two options: either remove the ticket sale and keep the total amount the same, or remove the ticket and adjust the total amount sold.

General Support

If you need assistance with any other aspect of GiveSmart, you can contact their customer support:

• GiveSmart offers 24-hour support, 7 days a week. You can connect with an agent via the Help button on your GiveSmart site.
• Alternatively, you can visit the Help Center for how-to videos, step-by-step instructions, and live or recorded webinar training opportunities.

For refunds involving PayPal, ensure that refunds are initiated within the PayPal platform, as PayPal requires this for all refund transactions.