Cention Contact Center Reviews - Pros & Cons, Ratings & more - 2025
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Cention Contact Center
65%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Support Software
  • Cention Contact Center
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    • Cention Contact Center

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    65%

    Cention Contact Center streamlines customer communication with true omni-channel support, providing a 360° view of interactions and history in one system. It seamlessly integrates chatbots and agents for efficient task handling, offers automated routing, and ensures collaboration across teams. With advanced reporting tools, it delivers actionable insights to optimize operations.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    65% Subscribed Score

    Analysis

    Cention Contact Center is a powerful omni-channel communication platform tailored for businesses like retailers, IT firms, or marketing teams seeking to manage all customer interactions in one place. Key features include a 360° customer communication view, integrated chatbots, automated routing, collaboration tools, and detailed reporting. It offers ease of use (4.2/5) and top-tier customer service (4.7/5). Pricing varies, starting at $41/user/month billed annually.

    Compared to alternatives like Talkdesk or Freshdesk, Cention excels in customizable workflows and proactive support but may lack modern UI and seamless CRM integrations required by design-focused or developer teams. It is cost-effective for medium-sized enterprises but less so for tight budgets. Customer support is highly praised for responsiveness, though bug fixes can be slow. Overall, it balances performance and affordability for scalable customer service solutions.

    Subscribed Score Metrics
    24/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security3/6
    Ease of Use5/6
    Value of Money4/6
    Integration3/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Easy-to-use interface with advanced functionality.
    Efficient omnichannel integration and reporting.
    Responsive and helpful customer support.
    Handles large volumes of communication effectively.
    Issues with system bugs and slow fixes.
    Outdated visual design and limited mobile optimization.
    Report module lacks advanced comparison features.
    Occasional technical issues in queuing and search functions.

    Reviews of Cention Contact Center from other platforms

    4.3
    (13)
    4.3
    (13 Reviews)
    Capterra Review
    3.2
    (1)
    3.2
    (1 Reviews)
    Trustpilot Review

    Other Alternatives

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    See All alternatives