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Trustpilot

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How to Cancel Trustpilot

To cancel or manage your interactions with Trustpilot, whether you are a user or a business, here are the steps you can follow:

Deleting a Review

If you want to delete a review you wrote on Trustpilot, follow these steps:

  • Go to Trustpilot.com and click on "Log in" in the top right-hand corner. Log in with your account details.
  • Under your user icon in the top right-hand corner, select "My Reviews" from the drop-down menu.
  • You can filter by "Service Reviews" or "Product Reviews." Find the review you want to delete.
  • At the bottom of the review, click "Delete."
  • In the dialog box, click "OK" to confirm.

Editing a Review

If you want to edit a review instead of deleting it:

  • Go to Trustpilot.com and log in with your account details.
  • Under your user icon, select "My Reviews" from the drop-down menu.
  • Find the review you want to edit and click "Edit" at the bottom of the review.
  • Edit your review, including changing star ratings and review text. It is recommended to indicate in the body of the text if the review is updated.
  • Click "Submit updated review" to publish the changes.

Note on Product Reviews

Product reviews that are more than a year old cannot be edited.

Deleting Business Profile

Trustpilot does not allow businesses to delete their profiles directly through their platform. However, there are third-party services that claim to offer a solution for permanently removing a business profile from Trustpilot:

  • Contact a reputable agency that specializes in online reputation management, such as Affordable Reputation Management, and follow their process for removal.
  • This process typically involves contacting the agency, receiving a quote, and signing a removal agreement.

Unsubscribing from Trustpilot Emails

If you only want to unsubscribe from Trustpilot’s marketing emails:

  • Log in to your Trustpilot account.
  • Go to your account settings and find the option to unsubscribe from marketing emails. This will not remove your business profile from the site.

Deleting Review Invitations Data

For businesses using Trustpilot’s review invitation services:

  • Go to Trustpilot Business > Settings > Invitation settings > Consumer privacy.
  • Choose one of the options to delete invitation data: delete the invitations data of specific customers or delete all invitations created before a specific date.
  • Using the API is also an option to automate the deletion process.

Once the review invitations data is deleted, the review links in already sent invitation emails will be disabled, but existing reviews will remain online.