Helpshift

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Helpshift is a customer service platform seamlessly blending AI, automation, and human agents to deliver efficient and personalized support. It offers features like in-app messaging, AI-driven automation, FAQs, and multilingual support for enhanced customer experiences. Designed for scalability, Helpshift ensures quick issue resolution, enabling businesses to streamline operations and boost customer satisfaction.

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Pricing and Features

Here is the pricing information for Helpshift in a formatted table based on the available data:

Plan	Price	Key Features
Feedback+ Plan	$0 (Lifetime Free)	Real-time in-app feedback, Mobile bug and crashing reporting, Unlimited FAQs, Mobile help center, Standard support
Starter Plan	$150/month	In-app and web messaging, Email support, Custom bots, 250 tickets/month (+$0.45 per additional ticket), Help center 2.0, In-app SDK, Integrations, Unlimited agent seats, Analytics and Reporting
Growth Plan	Customized	All features from Starter Plan, additional customized features (contact sales for details)
Enterprise Plan	Customized	All features from Growth Plan, Feedback Bots, Intent-based classification (Smart Intents), Intent-based routing, API calls (1500 per minute), FAQ announcements, Project-based pricing
Essentials (AWS Marketplace)	$1,200/month	Ticketing suite, Case management, Agent desktop, Basic administrative tools, Email support, Mobile in-app and web messaging, Live chat (5,000 Issues/ 10,000 FAQs)
Business (AWS Marketplace)	$7,800/month	All features from Essentials, Answer Bot, AI-powered issue classification, Custom bot builder, Advanced Analytics, CRM and analytics integrations (10,000 Issues/ 20,000 FAQs)
Elite (AWS Marketplace)	$13,900/month	All features from Business, high API limits, advanced data visualization, team management with real-time operational data (15,000 Issues/ 30,000 FAQs)

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