Quality Assurance Software for Enterprise

Scorebuddy

scorebuddyqa.com

85%

Scorebuddy is a cloud-based quality assurance and agent engagement solution tailored for contact centers. It leverages AI to evaluate customer interactions across multiple channels, providing actionable insights, personalized feedback, and data-driven coaching. With flexible scorecards, advanced analytics, and seamless integrations, it enhances customer experience and operational efficiency. Its integrated learning tools and dashboards aim to boost team productivity and performance.

EvaluAgent

evaluagent.com

73%

EvaluAgent revolutionizes quality assurance with AI-driven conversation intelligence and automated QA, offering comprehensive analysis across customer interactions. It features customizable scorecards, insightful dashboards, and integration with tools like Salesforce and Power BI. With its focus on agent performance, engagement, and CX improvement, EvaluAgent empowers teams to make data-driven decisions while maintaining compliance and efficiency.

QualityDesk

qualitydesk.com

48%

QualityDesk is a versatile quality assurance and coaching tool designed to streamline processes in sales and customer service. It replaces traditional spreadsheets with customizable scorecards, forms, and real-time reporting, integrating seamlessly with HR and contact center software. With features like GDPR-compliant data management and Azure SSO, QualityDesk boosts team efficiency, improves training speed, and enhances customer satisfaction. Easy to use and highly adaptable, it delivers measurable results, including increased agent effectiveness and higher sales conversion rates.