How to Cancel Ooma Office

To cancel your Ooma Office service, follow these steps:

1. Contact Ooma Customer Service: Call Ooma’s customer service line at 1-888-711-6662. You can also try contacting them via live chat on their support page.

2. State Your Reason for Cancellation: When you reach a customer service representative, explain your reason for wanting to cancel the service. Be prepared for potential offers to retain your business.

3. Provide Account Information: The representative will likely ask for your name, address, and account number. Have this information ready to ensure a smooth process.

4. Confirm Cancellation: Once the cancellation is processed, you should receive a confirmation email. Keep this email for your records as it will confirm that your service has been canceled.

5. Return Equipment (If Necessary): If you have Ooma Office equipment, you may need to return it. Contact customer support to initiate the return process. If you purchased the equipment directly from Ooma, you can return it within the risk-free guarantee timeframe for a refund, excluding shipping costs. If purchased from a third-party reseller, follow the reseller’s return policy.

6. Settle Any Outstanding Fees: Ensure you pay any remaining fees on your account to avoid further charges.