How to Cancel Acronis Cyber Protect Cloud

To cancel your Acronis Cyber Protect Cloud subscription, follow these steps:

1. Contact Support: Reach out to the support team responsible for managing your Acronis instance. For Syncro users, this involves contacting the Syncro support team at help@syncromsp.com. Ensure that your request is submitted at least three business days before the end of the billing cycle to avoid additional charges.

2. Manual Cleanup: Alternatively, you can expedite the cancellation process by manually deleting customers, assets, and data from your Acronis instance.

3. Subscription Expiration: Note that your subscription will remain active until the end of the paid period. After expiration, the application may switch to a free mode if available.

4. Agent Uninstallation: If necessary, manually uninstall the Acronis agent from machines using the appropriate uninstallation commands. These commands may vary depending on the build version of the agent.