Amazon Connect Pricing and Features overview 2025
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Amazon Connect
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    Amazon Connect is a cloud-based, omnichannel contact center solution designed to deliver exceptional customer service while reducing costs. It offers seamless integration across voice and chat, real-time analytics, and intuitive management with pay-as-you-go pricing. Easily scalable, it supports businesses of all sizes, providing robust tools for routing, reporting, and AI-driven customer interactions.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Pricing and Features

    Amazon Connect Pricing

    Service Pricing
    Inbound Voice Calls $0.018 per minute
    Outbound Voice Calls $0.018 per minute
    In-app, Web, and Video Calls $0.018 per minute (Amazon Connect service fee) + additional fees (e.g., $0.01 per minute for in-app calling voice fee)
    Chat $0.004 per message
    SMS $0.01 per message
    Chat Experiences using Step-by-Step Guides $0.005 per message
    Tasks $0.04 per task
    Phone Numbers Per-day cost of the number (varies by country and region)
    Email $0.05 per email (plus additional Amazon SES fees)
    Customer Profiles $0.005 per profile utilized daily (for external data sources); additional $0.005 per profile for data exceeding 100 objects

    Amazon S3 Pricing

    Currently, this information is not available in the requested format, as Amazon S3 pricing involves multiple components such as storage, requests, data retrieval, and more, which are better explained in paragraph format or through the AWS Pricing Calculator.

    Amazon S3 pricing includes various components such as storage pricing, request and data retrieval pricing, data transfer and transfer acceleration pricing, data management and insights feature pricing, replication pricing, and transform and query feature pricing. There is no minimum charge, and you pay only for what you use. For detailed pricing, you can use the AWS Pricing Calculator.

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