How to Cancel Auctria

To create a full cancellation instruction for Auctria products, follow these steps:

Auctria is primarily used for managing fundraising auctions, so cancellation instructions would typically involve refunding tickets or other purchases. Here’s how you can proceed:

1. Access Participant Details: Open the participant details page for the ticket purchaser using the search bar or participant list.

2. View Transactions: Click on the Activity tab to view the participant’s transactions, including purchases and payments.

3. Delete Purchase Record: To cancel the purchase, delete the purchase record by clicking the red X icon next to it and confirming the deletion. This will show a credit (negative) balance on the participant’s account.

4. Refund Payment: To fully refund the credit card charge, click on the Refund link. If the payment was not processed through Auctria, you will need to refund it outside of the platform.

5. Confirm Refund: Enter "yes" in the confirmation dialog to complete the refund. The participant’s account balance should now show as $0.00.

6. Optional Cleanup: If the purchaser had multiple tickets assigned to guests, you can optionally delete these guests from the participant list to reduce clutter, especially if they are named ‘Guest Of …’.

For more detailed instructions on using Auctria, you can refer to their comprehensive user guide.