BetterHelp

Subscription Cancellation:

BetterHelp provides an online platform to manage your subscription. Here’s how to proceed:

1. Log into Your BetterHelp Account: Access the BetterHelp website and securely log in using your credentials.
2. Navigate to Payment Settings: Once logged in, click on the Menu button (often represented by three horizontal lines) to access the dropdown menu. Look for “My Account” or “Account Settings” and select it.
3. Access Payment Settings: Within the account settings, locate the section labeled “Payment Settings.”
4. Cancel Membership: Find the option to “Cancel Membership” within the Payment Settings section. Click on it to initiate the cancellation process.
5. Confirmation Steps: Follow the prompts provided to confirm your cancellation. This may involve confirming your email address and selecting reasons for canceling.

Requesting Personal Information Erasure:

To ensure your personal information is erased from BetterHelp’s records, follow these additional steps:

1. Access Personal Information: After canceling your membership, navigate back to the Menu or Account Settings.
2. Find Personal Information Section: Look for a section labeled “Personal Information” or similar within your account settings.
3. Request Data Erasure: Click on the option to “Request Erasure” or “Delete Personal Information” under the Personal Information section.
4. Confirmation and Follow-Up: Follow any additional prompts to confirm your request for data erasure. BetterHelp may require verification steps to complete this process.

Important Considerations:

• Active Therapy Sessions: If you’re currently receiving therapy through BetterHelp, ensure you handle any ongoing sessions or communications with your therapist before canceling.
• Data Retention Policy: While BetterHelp aims to erase your personal information upon request, inquire about their specific data retention policies if you have concerns about data security.

By following these steps, you can effectively cancel your BetterHelp subscription and request the erasure of your personal information, ensuring a smooth closure process. Remember to address any ongoing therapy needs before finalizing your cancellation.