BirdEye Overview of Reviews & Product Details - 2025
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BirdEye

Birdeye is a customer experience platform that enhances online reputation and customer interactions through review management, surveys, and social listening. It serves SMBs, enterprises, marketing, and customer service teams.

BirdEye

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Fully Customizable
Fully Customizable
Tailor it to your brand and workflow.
Collaborate Easily
Collaborate Easily
Built for teams and communication.
No-Code Simplicity
No-Code Simplicity
Launch without writing a single line of code.

Enhance Customer Experience with Birdeye – Your Reputation Management Solution

Birdeye, a leading tool in the Conversational Marketing Software category, helps businesses manage their online reputation and improve customer interactions. With tools for review management, surveys, and social listening, Birdeye empowers businesses to gather valuable feedback and drive growth through enhanced engagement. Ready to take control of your customer experience? Check out the exclusive deals on Birdeye.

Why Use Birdeye?

In the realm of customer experience platforms, Birdeye stands out by:

  1. Reputation Management: Birdeye provides robust tools for managing online reviews, allowing businesses to monitor and respond to customer feedback across multiple platforms, thereby enhancing their online reputation.
  2. Customer Feedback Collection: With its survey and feedback tools, Birdeye enables businesses to gather actionable insights directly from customers, helping to refine services and improve customer satisfaction.
  3. Social Listening: Birdeye’s social listening capabilities allow businesses to track and analyze customer conversations across social media, providing valuable insights into customer sentiment and emerging trends.
  4. Enhanced Customer Engagement: By integrating various customer interaction tools, Birdeye helps businesses engage more effectively with their customers, fostering loyalty and driving business growth.

Who is Birdeye For?

Birdeye caters to a wide array of users:

  1. Small and Medium Businesses: SMBs use Birdeye to manage their online presence, gather customer feedback, and improve customer interactions, helping them compete more effectively in their markets.
  2. Enterprise Companies: Large enterprises leverage Birdeye for its scalable solutions in managing customer experience across multiple locations, ensuring consistent service quality and brand reputation.
  3. Marketing Teams: Marketing professionals utilize Birdeye to monitor brand sentiment, manage online reviews, and gather customer insights, aiding in the development of targeted marketing strategies.
  4. Customer Service Teams: Customer service teams benefit from Birdeye’s tools to engage with customers, resolve issues promptly, and enhance overall customer satisfaction.

In conclusion, Birdeye is an essential platform for businesses aiming to improve their customer experience and online reputation. Whether you’re a small business owner, part of a marketing team, or managing customer service for a large enterprise, Birdeye provides the tools necessary to foster better customer relationships and drive business success.

BirdEye Summary

Enhance Customer Experience with Birdeye – Your Reputation Management Solution

Birdeye, a leading tool in the Conversational Marketing Software category, helps businesses manage their online reputation and improve customer interactions. With tools for review management, surveys, and social listening, Birdeye empowers businesses to gather valuable feedback and drive growth through enhanced engagement. Ready to take control of your customer experience? Check out the exclusive deals on Birdeye.

Why Use Birdeye?

In the realm of customer experience platforms, Birdeye stands out by:

  1. Reputation Management: Birdeye provides robust tools for managing online reviews, allowing businesses to monitor and respond to customer feedback across multiple platforms, thereby enhancing their online reputation.
  2. Customer Feedback Collection: With its survey and feedback tools, Birdeye enables businesses to gather actionable insights directly from customers, helping to refine services and improve customer satisfaction.
  3. Social Listening: Birdeye’s social listening capabilities allow businesses to track and analyze customer conversations across social media, providing valuable insights into customer sentiment and emerging trends.
  4. Enhanced Customer Engagement: By integrating various customer interaction tools, Birdeye helps businesses engage more effectively with their customers, fostering loyalty and driving business growth.

Who is Birdeye For?

Birdeye caters to a wide array of users:

  1. Small and Medium Businesses: SMBs use Birdeye to manage their online presence, gather customer feedback, and improve customer interactions, helping them compete more effectively in their markets.
  2. Enterprise Companies: Large enterprises leverage Birdeye for its scalable solutions in managing customer experience across multiple locations, ensuring consistent service quality and brand reputation.
  3. Marketing Teams: Marketing professionals utilize Birdeye to monitor brand sentiment, manage online reviews, and gather customer insights, aiding in the development of targeted marketing strategies.
  4. Customer Service Teams: Customer service teams benefit from Birdeye’s tools to engage with customers, resolve issues promptly, and enhance overall customer satisfaction.

In conclusion, Birdeye is an essential platform for businesses aiming to improve their customer experience and online reputation. Whether you’re a small business owner, part of a marketing team, or managing customer service for a large enterprise, Birdeye provides the tools necessary to foster better customer relationships and drive business success.

BirdEye reviews

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CX 4/6

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Security 4/6

How secure is the product based on Subscribed’s assessment?

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Ease of Use 5/6

How easy is the product to use, based on Subscribed’s assessment?

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Value 4/6

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Integration 5/6

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Popularity 6/6

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Reviews from G2, Capterra, Trustpilot
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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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BirdEye

Pricing Range
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This only an estimated pricing range, visit BirdEye pricing page to access all the information by clicking “Visit Now”.

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80% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

Enhance Customer Experience with Birdeye – Your Reputation Management Solution

Birdeye, a leading tool in the Conversational Marketing Software category, helps businesses manage their online reputation and improve customer interactions. With tools for review management, surveys, and social listening, Birdeye empowers businesses to gather valuable feedback and drive growth through enhanced engagement. Ready to take control of your customer experience? Check out the exclusive deals on Birdeye.

Why Use Birdeye?

In the realm of customer experience platforms, Birdeye stands out by:

  1. Reputation Management: Birdeye provides robust tools for managing online reviews, allowing businesses to monitor and respond to customer feedback across multiple platforms, thereby enhancing their online reputation.
  2. Customer Feedback Collection: With its survey and feedback tools, Birdeye enables businesses to gather actionable insights directly from customers, helping to refine services and improve customer satisfaction.
  3. Social Listening: Birdeye’s social listening capabilities allow businesses to track and analyze customer conversations across social media, providing valuable insights into customer sentiment and emerging trends.
  4. Enhanced Customer Engagement: By integrating various customer interaction tools, Birdeye helps businesses engage more effectively with their customers, fostering loyalty and driving business growth.

Who is Birdeye For?

Birdeye caters to a wide array of users:

  1. Small and Medium Businesses: SMBs use Birdeye to manage their online presence, gather customer feedback, and improve customer interactions, helping them compete more effectively in their markets.
  2. Enterprise Companies: Large enterprises leverage Birdeye for its scalable solutions in managing customer experience across multiple locations, ensuring consistent service quality and brand reputation.
  3. Marketing Teams: Marketing professionals utilize Birdeye to monitor brand sentiment, manage online reviews, and gather customer insights, aiding in the development of targeted marketing strategies.
  4. Customer Service Teams: Customer service teams benefit from Birdeye’s tools to engage with customers, resolve issues promptly, and enhance overall customer satisfaction.

In conclusion, Birdeye is an essential platform for businesses aiming to improve their customer experience and online reputation. Whether you’re a small business owner, part of a marketing team, or managing customer service for a large enterprise, Birdeye provides the tools necessary to foster better customer relationships and drive business success.

Pros
  • User-friendly interface praised for ease of navigation
  • Automated review responses save time
  • All-in-one platform for managing reviews
  • Good customer support and onboarding team
Cons
  • Difficult contract cancellation process
  • Occasional glitches and slow loading
  • High price compared to competitors
  • Limited features in some integrations
Subscribed Score Metrics
28/36 Metric achieved
MetricsScore
Customer Support4/6
Security4/6
Ease of Use5/6
Value of Money4/6
Integration5/6
Popularity6/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
4/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
4/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
BirdEye Pricing Range
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BirdEye Showcase
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A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

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What else exists next to BirdEye
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A list of platforms similar to BirdEye, helping you evaluate which tool best matches your needs.

Need to cancel BirdEye? Here is how
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Thinking about how to cancel BirdEye this is how you do it!

Steps to Cancel Birdeye Subscription.

Canceling your Birdeye Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to Birdeye Cancellation Guide.

How to Cancel the BirdEye

Steps to Cancel Birdeye Subscription.

Canceling your Birdeye Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to Birdeye Cancellation Guide.

Every else you need to know about BirdEye
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if BirdEye is right for you.

Pricing Range
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This only an estimated pricing range, visit BirdEye pricing page to access all the information by clicking “Visit Now”.

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