Cention Contact Center Pricing and Features overview 2025
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Cention Contact Center
65%
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    • Cention Contact Center

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    65%

    Cention Contact Center streamlines customer communication with true omni-channel support, providing a 360° view of interactions and history in one system. It seamlessly integrates chatbots and agents for efficient task handling, offers automated routing, and ensures collaboration across teams. With advanced reporting tools, it delivers actionable insights to optimize operations.

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    Pricing and Features

    Plan Channels Monthly Price (Per User) Yearly Price (Per User) Features
    Communicate Plan 1 Channel $49 $49/month (20% discount for yearly) Email, voice, SMS, live chat, Messaging and Social media support, Widgets – SINGLE, Easy-to-set up automations & workflows, Unlimited Collaboration, Reporting and analytics – PREBUILT, Data and file storage – STANDARD, Robust APIs – STANDARD RATE LIMIT, Online support from the Cention team
    Communicate Plan 1 Channel $59 $59/month (20% discount for yearly) Email, voice, SMS, live chat, Messaging and Social media support, Widgets – SINGLE, Easy-to-set up automations & workflows, Unlimited Collaboration, Reporting and analytics – PREBUILT, Data and file storage – STANDARD, Robust APIs – STANDARD RATE LIMIT, Online support from the Cention team
    Omnichannel Plan All In $79 $79/month (20% discount for yearly) Email, voice, SMS, live chat, Messaging and Social media support, Widgets – MULTIPLE, Easy-to-set up automations & workflows, Unlimited Collaboration, Reporting and analytics – PREBUILT and CUSTOM, Data and file storage – LARGE, Robust APIs – HIGH RATE LIMIT, Phone support 24/7, Onboarding and adoption guidance, Customer success manager, AI-powered knowledgebase(s), Conversation routing based on agent skill(s), 1 Conversational Bot up to 500 Conversations
    Omnichannel Plan All In $95 $95/month (20% discount for yearly) Email, voice, SMS, live chat, Messaging and Social media support, Widgets – MULTIPLE, Easy-to-set up automations & workflows, Unlimited Collaboration, Reporting and analytics – PREBUILT and CUSTOM, Data and file storage – LARGE, Robust APIs – HIGH RATE LIMIT, Phone support 24/7, Onboarding and adoption guidance, Customer success manager, AI-powered knowledgebase(s), Conversation routing based on agent skill(s), 1 Conversational Bot up to 500 Conversations
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