How to Cancel Cloud 9 Ortho

To cancel your Cloud 9 Ortho product subscription and request the return of your data, follow these steps:

Termination of Subscription

• Notify Cloud 9 in writing of your intention to terminate the agreement. This can be done by sending a written request to Cloud 9.

Cessation of Access

• Upon termination of the agreement, your access to the Cloud 9 Platform and Services will immediately cease.

Return of Customer Data

• If you need a copy of your data, submit a written request to Cloud 9. Cloud 9 will provide you with a copy of all your data in their then-current format within 20 business days, excluding Cloud 9’s observed holidays, starting from the business day when your request is received and acknowledged.
• You will be responsible for paying the costs of media, shipping, and any ancillary data extraction fees that might be charged by Cloud 9 or their hosting provider.

Additional Steps

• If you have any outstanding payments or fees, ensure these are settled according to the terms of your agreement.
• For any specific instructions or additional requirements, you may need to refer to the Order Form or contact Cloud 9’s customer service directly.

Here is a summary in an unordered list format:

• Notify Cloud 9 in writing of your intention to terminate the agreement.
• Your access to the Cloud 9 Platform and Services will immediately cease upon termination.
• Submit a written request to Cloud 9 for a copy of your data if needed.
• Cloud 9 will provide your data within 20 business days, excluding holidays, after receiving and acknowledging your request.
• You will be responsible for paying media, shipping, and any data extraction fees.
• Settle any outstanding payments or fees according to the terms of your agreement.
• Contact Cloud 9’s customer service for any specific instructions or additional requirements.