How to Cancel Crosschq

To cancel a request in Crosschq, follow these steps:

Canceling a Request

• Navigate to the request management screen and locate the specific request you want to cancel.
• Click on the request detail to manage the request.
• Within the request details, click the Cancel button. This action will prompt an alert to confirm the cancellation.

Important Considerations

• If a request is accidentally canceled, it cannot be reversed. However, you can create a new request for the candidate, allowing them to assign their old references to the new request without having to retake the self-reference or have references retake their surveys.

Additional Actions

• If the request is not yet completed and you need to delete the candidate’s profile, you must first cancel or conclude the request. To conclude a request, click into the candidate’s profile by selecting the downward arrow on the request management screen and select the Conclude button. This step is necessary if at least one reference has submitted their survey and the candidate has completed the self-reference survey.

Bulk Actions

• You can also perform bulk actions from the Request Management Screen. Select the candidates you want to cancel requests for by checking the boxes next to their names, then select the desired action (in this case, Cancel) from the toolbar underneath the search bar. Confirm the action via the confirmation screen to complete the bulk cancellation.