Custellence Reviews - Pros & Cons, Ratings & more - 2025
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Custellence
74%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Experience Management
  • Custellence
  • Review

    • Custellence

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    74%

    Custellence is a powerful and intuitive tool for creating customer journey maps, service blueprints, and experience maps, enabling businesses to organize insights, data, and ideas in one place. With collaborative features, customizable layouts, and professional templates, it simplifies journey mapping for teams of any size. Custellence helps transform customer insights into actionable strategies, fostering better experiences and driving impactful results.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    74% Subscribed Score

    Analysis

    Custellence is a cloud-based customer journey mapping tool favored by CX professionals, designers, and marketers for its intuitive interface and robust collaboration features. It offers customizable templates, real-time collaboration, and data organization tools, aiding teams in crafting insightful journey maps efficiently. Pricing starts with a free plan, scaling to $199/month for enhanced features. Compared to Miro or Lucid, Custellence excels in CX focus but lags in integration flexibility. Strong customer support and cost-effective plans enhance its appeal for customer-centric organizations.

    Subscribed Score Metrics
    27/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use6/6
    Value of Money5/6
    Integration3/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Highly flexible and adaptable journey mapping tool.
    Easy to use with an intuitive design.
    Great for collaboration and team sharing.
    Responsive and supportive customer service.
    Expensive for some users.
    Limited features for free version users.
    Performance issues with large maps.
    Difficulty adding and moving elements effectively.

    Reviews of Custellence from other platforms

    4.3
    (10)
    4.3
    (10 Reviews)
    G2 Review
    4.3
    (17)
    4.3
    (17 Reviews)
    Capterra Review

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