Customer Support Platform for Medium Business

Vitally

vitally.io

83%

Vitally is a Customer Success platform designed to help B2B SaaS teams enhance customer experiences, reduce churn, and drive revenue growth. It offers real-time insights, automated workflows, and flexible health scoring while unifying data across systems. With tools for proactive account management and actionable reporting, Vitally empowers teams to scale efficiently and maximize impact. Trusted by fast-growing SaaS companies, it ensures seamless customer retention and expansion strategies.

Supportbench

supportbench.com

81%

Supportbench is an AI-driven customer support platform designed for high-value, complex customer interactions. Ideal for industries like B2B, SaaS, and manufacturing, it offers powerful features such as dynamic SLAs, customizable dashboards, AI chatbots, and integrated knowledge bases. By streamlining workflows and providing actionable insights, Supportbench enhances customer satisfaction, boosts team efficiency, and ensures scalability.

Gorgias

gorgias.io

73%

Gorgias is a customer service platform tailored for e-commerce businesses, centralizing support across email, live chat, social media, and more. It offers seamless integrations with Shopify, Magento, and BigCommerce, empowering teams with automation, macros, and advanced analytics. Designed to enhance efficiency and response times, Gorgias helps businesses deliver exceptional customer experiences at scale. Trusted by over 13,000 merchants globally, it simplifies workflows and drives productivity.

Crisp

crisp.chat

73%

Crisp is an intuitive all-in-one customer support platform designed for modern businesses to streamline communication across multiple channels. Key features include live chat, chatbot builders, knowledge base, and integrations to enhance customer interaction and satisfaction. It supports businesses of all sizes to boost productivity, generate leads, and improve customer retention. Crisp combines ease of use, scalability, and affordability to deliver a comprehensive support solution.

Kommunicate

kommunicate.io

71%

Kommunicate is an AI-powered customer support platform that blends chatbots with human agents for seamless, personalized, and efficient customer interactions. It enables businesses to manage conversations, integrate bots, support agents, and track analytics within one platform. With multilingual support, easy integration, and advanced features, it enhances customer service and drives growth.

Mava

mava.app

67%

Mava is an AI-powered customer support platform designed to streamline and scale your support operations. It centralizes support requests from private, group, and community channels in a shared inbox, enabling seamless management and tracking. With AI-driven automation, it responds 24/7 in over 100 languages, enhancing efficiency and customer satisfaction.

ClientSuccess

clientsuccess.com

66%

ClientSuccess is an intuitive platform designed to help SaaS companies manage, retain, and grow their customer base effectively. With tools for tracking customer health, reducing churn, and optimizing workflows, it supports customer success teams in building strong relationships. Its integration capabilities and actionable insights streamline account management and improve customer lifecycle success.

Desk360

desk360.com

62%

Desk360 is a cloud-based customer support platform that unifies communication across 12 channels, including email, live chat, social media, and in-app messaging. It streamlines ticket management, offers robust reporting, and enables custom FAQs to enhance customer experience. With seamless integrations, an intuitive interface, and multilingual support, businesses can resolve issues efficiently while boosting team collaboration and performance. Desk360 simplifies customer engagement with flexible pricing plans suitable for companies of all sizes.

FuseDesk

fusedesk.com

56%

FuseDesk is a powerful help desk platform designed for seamless integration with Infusionsoft, enabling businesses to manage customer interactions across multiple channels like email, live chat, SMS, and social media. It simplifies workflows with automation, reporting, and templated responses, helping you deliver efficient and personalized support. FuseDesk scales effortlessly from small teams to large enterprises, ensuring consistent customer satisfaction.