How to Cancel Decision Logic

To cancel or address issues related to a DecisionLogic product, you need to follow these steps, as DecisionLogic is not a lender but a service provider that facilitates the verification of bank statements:

Contacting Your Lender

Since DecisionLogic is not a lender, you must contact your lender directly for any cancellations or changes related to your loan or verification process.

• Reach out to your lender using the contact information they provided.
• If you need assistance finding your lender’s contact information, you can contact DecisionLogic support for help.

DecisionLogic Support

If you encounter any issues during the verification process or need general assistance, you can contact DecisionLogic support:

• Email support at [email protected]
• Chat with us live by clicking the chat icon in the lower right corner of your screen
• Call us at (858) 586-0202

Troubleshooting Common Issues

If you are experiencing technical issues, here are some troubleshooting steps:

• Ensure the URL you are using is correct. All customer sites must start with https://www.mydlweb.com/clientsitename.
• Check that you have the latest Java updates installed and your Internet Explorer is updated to the latest version compatible with your Windows Operating System.
• Clear your browsing history and temporary internet files.

Security and Privacy

DecisionLogic ensures that your credentials are never seen nor stored by them or your lender. The system operates at a 256-bit encryption level and is SOC-2 certified for data protection.

Next Steps

After contacting your lender, follow their instructions for any next steps. If you need further assistance or have questions about the verification process, DecisionLogic support is available to help.