How to Cancel eClinicalWorks

To cancel an appointment in eClinicalWorks (eCW), follow these steps:

1. Locate the Appointment: Use the calendar or appointment list to find the appointment you want to cancel.

2. Right-Click on the Appointment: This will bring up a list of options.

3. Select “Cancel Appointment”: This ensures that the appointment is removed from the active schedule and marked as cancelled.

4. Enter Cancellation Reason: eCW prompts users to input the reason for the cancellation, which helps keep track of why appointments are being cancelled.

After cancelling an appointment, you can view it by applying filters in the appointment calendar to display only cancelled appointments. These appointments typically appear greyed out or with a specific cancellation indicator. If a cancellation doesn’t appear in the system, check the audit trail to ensure the appointment was correctly cancelled and verify your filters in the calendar view. You can recover a cancelled appointment by rescheduling it through the patient’s profile or using the appointment calendar.