How to Cancel Firefly Reservations

To fully cancel a reservation in Firefly Reservations, follow these steps:

1. Access the Reservation: Go to the reservation you wish to cancel.

2. Cancellation Methods: There are two primary methods to cancel a reservation:

   • Using Cancellation Rules: If your park has set up cancellation rules, this method automates refunds and charges based on predefined rules.
   • Manual Cancellation: If no rules are set, you will need to manually process refunds and charges.

3. Cancel with Cancellation Rules:

   • Click Options in the top right corner of the reservation.
   • Click Cancel Reservation. A window will appear showing the cancellation rules, allowing you to review and adjust refund amounts or methods as needed.
   • Confirm the cancellation to process refunds and charges automatically.

4. Manual Cancellation:

   • Before cancelling, ensure any necessary refunds are processed separately. Navigate to the Charges tab to manage payments.
   • Click Options > Cancel Reservation to free up the unit on the grid. You will still need to manually handle any financial adjustments.

5. Canceling Multiple Units: If a reservation includes multiple units and only some need to be cancelled, navigate to the Units tab, click Options on the unit to be removed, and select Remove Unit. Adjust charges as necessary.

6. Guest Cancellation Requests: If a guest requests cancellation through the guest portal, it sends a notification to your property. You must manually cancel the reservation using the steps above.