Freshservice Overview of Reviews & Product Details - 2025
✨ Ask AI Search
Categories
For Business

Freshservice

Freshservice, an IT service desk and ITSM solution, offers a user-friendly platform designed with ITIL best practices to streamline incident, problem, and asset management. Its intuitive interface simplifies workflows for both IT teams and end-users, enhancing service delivery efficiency. With advanced automation, AI capabilities, and integration options, Freshservice helps organizations boost productivity and improve employee experiences. Ideal for businesses of all sizes, it supports seamless IT service management across multiple channels.

Freshservice

N/A
0
Reviews
88%
Subscribed Score

Available for Claim - This listing is available to be claimed
Claim This Site

Unclaimed

Curated and listed by Subscribed Team

Claim This Site
Works Anywhere
Works Anywhere
Accessible from any device, anytime.
Expert Support
Expert Support
Help available when you need it.
Trusted by Thousands
Trusted by Thousands
Proven by professionals worldwide.

Freshservice is a modern, cloud-native service management solution designed to transform the way enterprises manage and deliver services. Developed with a focus on both IT and business teams, Freshservice delivers a consumer-grade experience while incorporating best practices from ITIL. The solution simplifies the management of IT requests, incidents, changes, and assets while ensuring that employees enjoy a seamless, intuitive experience from anywhere at any time.

Positioned firmly in the Enterprise Service Management category, Freshservice stands out with its out-of-the-box capabilities. It comes equipped with powerful, enterprise-grade AI and automation tools that work right from day one. Using contextual insights and machine learning, the platform automates routine tasks, prioritizes tickets, and speeds up resolutions so that IT teams can focus on strategic initiatives rather than firefighting day-to-day issues.

Built with scalability in mind, Freshservice is ideal for organizations of all sizes. Its extensive suite of features includes IT service management, IT operations management, project management, enterprise service management, and IT asset management. This integrated approach not only increases ROI by reducing deployment time and improving efficiency but also delivers enhanced employee satisfaction and productivity across the organization.

Key Features

  • Intuitive Ticketing System: An easy‐to‐use, multi-channel support portal that simplifies incident logging and management for both end-users and IT teams.
  • Workflow Automator: A graphical drag-and-drop interface that allows you to set up, customize, and automate processes seamlessly.
  • AI and Automation: Leverages artificial intelligence to prioritize tickets and provide insights that speed up incident resolution.
  • Self-Service Portal: Empowers employees with access to a comprehensive knowledge base and streamlined self-help options.
  • Integrations and Customizations: An open platform with robust APIs that enable integration with a wide range of applications.

Freshservice’s powerful capabilities make it a perfect fit for IT managers, system administrators, and business leaders looking for a solution that delivers efficiency without extensive customization requirements. Its feature-rich platform ensures that every support request is managed effectively, while real-time dashboards and analytics empower teams to monitor performance and optimize processes continuously.

For those ready to elevate their service management experience, explore exclusive offers on the Freshservice deals page. Additionally, if you are evaluating alternatives, consider Solarwinds Service Desk and JIRA Service Management for other robust service management options.

In summary, Freshservice delivers an intelligent, agile, and user-friendly platform that empowers organizations to streamline IT and business operations, drive efficiency, and foster a culture of service excellence across the enterprise.

Freshservice Summary

Freshservice is a modern, cloud-native service management solution designed to transform the way enterprises manage and deliver services. Developed with a focus on both IT and business teams, Freshservice delivers a consumer-grade experience while incorporating best practices from ITIL. The solution simplifies the management of IT requests, incidents, changes, and assets while ensuring that employees enjoy a seamless, intuitive experience from anywhere at any time.

Positioned firmly in the Enterprise Service Management category, Freshservice stands out with its out-of-the-box capabilities. It comes equipped with powerful, enterprise-grade AI and automation tools that work right from day one. Using contextual insights and machine learning, the platform automates routine tasks, prioritizes tickets, and speeds up resolutions so that IT teams can focus on strategic initiatives rather than firefighting day-to-day issues.

Built with scalability in mind, Freshservice is ideal for organizations of all sizes. Its extensive suite of features includes IT service management, IT operations management, project management, enterprise service management, and IT asset management. This integrated approach not only increases ROI by reducing deployment time and improving efficiency but also delivers enhanced employee satisfaction and productivity across the organization.

Key Features

  • Intuitive Ticketing System: An easy‐to‐use, multi-channel support portal that simplifies incident logging and management for both end-users and IT teams.
  • Workflow Automator: A graphical drag-and-drop interface that allows you to set up, customize, and automate processes seamlessly.
  • AI and Automation: Leverages artificial intelligence to prioritize tickets and provide insights that speed up incident resolution.
  • Self-Service Portal: Empowers employees with access to a comprehensive knowledge base and streamlined self-help options.
  • Integrations and Customizations: An open platform with robust APIs that enable integration with a wide range of applications.

Freshservice’s powerful capabilities make it a perfect fit for IT managers, system administrators, and business leaders looking for a solution that delivers efficiency without extensive customization requirements. Its feature-rich platform ensures that every support request is managed effectively, while real-time dashboards and analytics empower teams to monitor performance and optimize processes continuously.

For those ready to elevate their service management experience, explore exclusive offers on the Freshservice deals page. Additionally, if you are evaluating alternatives, consider Solarwinds Service Desk and JIRA Service Management for other robust service management options.

In summary, Freshservice delivers an intelligent, agile, and user-friendly platform that empowers organizations to streamline IT and business operations, drive efficiency, and foster a culture of service excellence across the enterprise.

Freshservice reviews

Learn what people say about Freshservice

N/A
0 Reviews

This is coming soon with our subscribed-x launch, the human ai software evolution, stay tuned

88%
Subscribed Score

Lear more here about the Subscribed score on how it is composed. Learn more Click here

This is coming soon with our subscribed-x launch, the human ai software evolution, stay tuned

Overall rating

5
4
3
2
1
CX 5/6

How good is the customer support based on subscribed’s assessment

CX Icon
Security 4/6

How secure is the product based on Subscribed’s assessment?

Security Icon
Ease of Use 6/6

How easy is the product to use, based on Subscribed’s assessment?

EOU Icon
Value 5/6

What is the value for money based on Subscribed’s assessment?

coin Icon
Integration 5/6

How many integrations does the product offer?

gear Icon
Popularity 6/6

How popular is the product?

star

No Reviews Yet!

Be the first to share your experience and help others in the community.

This is coming soon with our subscribed-x launch, the human ai software evolution, stay tuned

Reviews from G2, Capterra, Trustpilot
info Icon

These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

This is coming soon with our subscribed-x launch, the human ai software evolution, stay tuned

Freshservice

Pricing Range
info Icon

This only an estimated pricing range, visit Freshservice pricing page to access all the information by clicking “Visit Now”.

Not specified
Deals Available

This product comes with a special deal, see details

Visit Now - Freshservice
✨ Ask AI about pricing
88% Subscribed Score
info Icon

The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

Freshservice is a modern, cloud-native service management solution designed to transform the way enterprises manage and deliver services. Developed with a focus on both IT and business teams, Freshservice delivers a consumer-grade experience while incorporating best practices from ITIL. The solution simplifies the management of IT requests, incidents, changes, and assets while ensuring that employees enjoy a seamless, intuitive experience from anywhere at any time.

Positioned firmly in the Enterprise Service Management category, Freshservice stands out with its out-of-the-box capabilities. It comes equipped with powerful, enterprise-grade AI and automation tools that work right from day one. Using contextual insights and machine learning, the platform automates routine tasks, prioritizes tickets, and speeds up resolutions so that IT teams can focus on strategic initiatives rather than firefighting day-to-day issues.

Built with scalability in mind, Freshservice is ideal for organizations of all sizes. Its extensive suite of features includes IT service management, IT operations management, project management, enterprise service management, and IT asset management. This integrated approach not only increases ROI by reducing deployment time and improving efficiency but also delivers enhanced employee satisfaction and productivity across the organization.

Key Features

  • Intuitive Ticketing System: An easy‐to‐use, multi-channel support portal that simplifies incident logging and management for both end-users and IT teams.
  • Workflow Automator: A graphical drag-and-drop interface that allows you to set up, customize, and automate processes seamlessly.
  • AI and Automation: Leverages artificial intelligence to prioritize tickets and provide insights that speed up incident resolution.
  • Self-Service Portal: Empowers employees with access to a comprehensive knowledge base and streamlined self-help options.
  • Integrations and Customizations: An open platform with robust APIs that enable integration with a wide range of applications.

Freshservice’s powerful capabilities make it a perfect fit for IT managers, system administrators, and business leaders looking for a solution that delivers efficiency without extensive customization requirements. Its feature-rich platform ensures that every support request is managed effectively, while real-time dashboards and analytics empower teams to monitor performance and optimize processes continuously.

For those ready to elevate their service management experience, explore exclusive offers on the Freshservice deals page. Additionally, if you are evaluating alternatives, consider Solarwinds Service Desk and JIRA Service Management for other robust service management options.

In summary, Freshservice delivers an intelligent, agile, and user-friendly platform that empowers organizations to streamline IT and business operations, drive efficiency, and foster a culture of service excellence across the enterprise.

Pros
  • Easy-to-use ticketing system and interface.
  • Efficient automation for task and ticket management.
  • Helpful customer support and regular updates.
  • Customizable workflows and knowledge base.
Cons
  • Reporting and analytics lack customization.
  • Mobile app lacks full web version functionality.
  • High price compared to some competitors.
  • Some features feel underdeveloped or limited.
Subscribed Score Metrics
31/36 Metric achieved
MetricsScore
Customer Support5/6
Security4/6
Ease of Use6/6
Value of Money5/6
Integration5/6
Popularity6/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
Freshservice Pricing Range
Not specified

Freshservice Showcase
info Icon

A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

Freshservice Full Screen Icon
Freshservice Full Screen Icon
https://www.youtube.com/watch?v=ToqPkahZdUo
Full Screen Icon
https://www.youtube.com/watch?v=yqgSDyFf_7k
Full Screen Icon
Freshservice
Freshservice

What else exists next to Freshservice
info Icon

A list of platforms similar to Freshservice, helping you evaluate which tool best matches your needs.

Need to cancel Freshservice? Here is how
info Icon

Thinking about how to cancel Freshservice this is how you do it!

To cancel a Freshservice product, navigate to Admin > Account Settings > Plans & Billing. Review your subscription details, then modify or cancel as needed. Contact support for assistance if required.

How to Cancel the Freshservice

To cancel a Freshservice product, navigate to Admin > Account Settings > Plans & Billing. Review your subscription details, then modify or cancel as needed. Contact support for assistance if required.

Every else you need to know about Freshservice
info Icon

A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if Freshservice is right for you.

Pricing Range
info Icon

This only an estimated pricing range, visit Freshservice pricing page to access all the information by clicking “Visit Now”.

Not specified
Deals Available

This product comes with a special deal, see details

This product comes with a special deal, see details

Visit Now