GLPI Overview

GLPI is an open source IT Service Management (ITSM) solution designed to streamline how enterprises manage IT services and assets. As an endorsed product by its official editor, Teclib, GLPI delivers a broad array of features making it ideal for companies seeking a robust, flexible, and cost-effective Enterprise Service Management solution.

GLPI’s comprehensive functionality spans multiple domains—from a fully integrated Service Desk to intricate Asset and Inventory Management. Its web-based interface supports multi-user, multi-location, and multilingual operations, making it versatile enough for organizations of various sizes and industries. The solution adheres to ITIL best practices, ensuring that your IT processes are organized, efficient, and transparent.

Key Features

• Service Desk: Automate ticket routing, prioritize incidents, and manage IT requests with ease. The platform supports self-service options, allowing end users to track their own requests while empowering IT teams with clear visibility.
• Asset Management: Keep a detailed, up-to-date inventory of hardware, software, cloud, and mobile assets. With financial and administrative management capabilities, GLPI ensures that your IT budget and expenses remain under control.
• Reporting and Analytics: Generate customizable dashboards and detailed reports that provide key insights into performance, time tracking, and project statistics. These data-driven insights help inform strategic decisions.
• ITIL Compliance and Flexibility: From incident and problem management to change and release management, GLPI aligns with ITIL frameworks while offering extensive customization options through a rich ecosystem of plugins and API integrations.

Built to scale with your organization’s needs, GLPI accommodates both on-premise and cloud environments. Its pricing plans are tailored to different scales, offering affordable entry points and advanced, all-inclusive packages for growing enterprises. Additionally, the flexibility of GLPI allows it to integrate with various third-party tools, making it a versatile choice for comprehensive IT environment management.

GLPI empowers teams by providing a centralized platform to monitor, manage, and optimize IT operations. Designed with ease of use in mind, its mobile access and multi-channel capabilities ensure that IT support is available wherever and whenever needed.

In today’s competitive landscape, effective Enterprise Service Management can set your organization apart. GLPI is an excellent choice for organizations looking to modernize their IT operations without incurring high costs.

Explore exclusive deals on GLPI by visiting the deal page and learn more about how this powerful ITSM solution can transform your IT infrastructure within the Enterprise Service Management category.

Alternatives

• JIRA Service Management