How to Cancel GoalSpan

To cancel your GoalSpan product, follow these steps carefully to ensure a smooth and efficient process.

Cancellation Process

Step 1: Gather Necessary Information and Documents

Before initiating the cancellation, make sure you have all the necessary information and documents ready. This may include your contract details, customer ID, and any other relevant documentation specified in your contract.

Step 2: Fill Out the Cancellation Form

Download and print the cancellation form from the GoalSpan website or obtain it from the customer support team. Fill out the form completely, including your signature, to validate the request.

Step 3: Submit the Cancellation Form

Return the completed cancellation form to the designated contact. Here are the possible methods to submit your form:

• Email: Send the form and any required documents to the specified email address provided by GoalSpan.
• Fax: Fax the form and documents to the provided fax number.
• Mail: Mail the form and documents to the address specified by GoalSpan, typically something like "GoalSpan, ATTN: Contract Services, [Address]".

Step 4: Provide Additional Documentation if Required

Depending on the reason for cancellation, you may need to provide additional documentation. Here are some examples:

• Loan Paid in Full: A copy of the paid-in-full letter from the lienholder.
• Vehicle Sold or Trade In: A customer signature and Bill of Sale or trade-in documents if the cancellation request is more than 90 days from the current date.
• Total Loss: A copy of the insurance company’s total loss letter.

Step 5: Processing and Refund

Once the cancellation paperwork is received and processed by GoalSpan, a refund will be issued according to the terms outlined in your contract. Here are some key points to note:

• Processing Time: Cancellation requests are typically processed within 5 days of receipt.
• Refund Timeline: Refunds are usually sent to the issuing party during the following month for further processing.
• State-Specific Rules: In some states, such as Florida and Washington, cancellations must be received by specific deadlines to be effective within the same month.

Additional Tips

• Contact Customer Support: If you have any further questions or need assistance with the cancellation process, contact GoalSpan customer support at the provided contact number or email.
• Review Contract Terms: Always refer to your contract for specific details about cancelling your coverage, as terms may vary.

By following these steps, you can ensure that your GoalSpan product is cancelled efficiently and any applicable refunds are processed correctly.