How to Cancel Grasshopper

To cancel your Grasshopper account, follow these steps:

1. Ensure Your Account is in Good Standing: Make sure you have no outstanding bills or fees. This is crucial for a smooth cancellation process.

2. Gather Required Information: You will need:

   • Your Grasshopper account number (usually your business phone number).
   • The four-digit Primary PIN you set up during sign-up.
   • The last four digits of the credit card associated with your account.
   • Your billing address.

3. Contact Grasshopper Support: Reach out to Grasshopper’s customer service team. You can call them at their toll-free number (1-833-851-8340) or use their long-distance number (1-805-617-7080). Alternatively, you can email them at support@grasshopper.com.

4. Request Cancellation: Inform the support agent that you wish to cancel your account. Be prepared to provide the information gathered in step 2 and answer any questions they may have.

5. Confirm Cancellation: Ask the agent to send a confirmation email or provide a reference number for your records. This will help prevent any future billing disputes.

6. Port Your Number (Optional): If you want to keep your Grasshopper phone number, initiate a porting process with your new carrier. Grasshopper’s account must remain active until the transfer is complete, which can take between 2 to 18 business days.

7. Backup Important Data: Before cancellation, download any important call logs or voicemails stored in your Grasshopper account, as this data will be lost once the account is closed.